-100
NPS
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IMP Group
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About IMP Group's Brand
"IMP Group is delivering service to sectors such as aerospace, defence, aviation, airline, healthcare, information technology and hospitality."
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
3/5
Customer Service
IMP Group NPS
IMP Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether IMP Group's customers would recommend using the product based on a scale of -100 to 100.
IMP Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
IMP Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IMP Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IMP Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IMP Group Product Quality
1.5/5
IMP Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IMP Group's overall Product Quality score rated by its users and customers.
IMP Group Product Information
IMP Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.impgroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Aerospace and Aviation
Enterprise
IMP Group Pricing
IMP Group ROI & Value For Money
4/5
IMP Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock IMP Group's overall ROI score rated by its users and customers.
IMP Group Customer Satisfaction (CSAT)
IMP Group Customer Satisfaction (CSAT) Score
100 / 100
IMP Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IMP Group Customer Service
3/5
IMP Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IMP Group's overall Customer Service score rated by its users and customers.
About IMP Group's Customer Service
Address
Halifax, VA
Website
http://www.impgroup.com/
IMP Group as an Employer
2.4/5
IMP Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
IMP Group scored a -100 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of IMP Group would recommend the brand to a friend. ENPS measures how likely IMP Group employees would recommend working at IMP Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
