-100
NPS
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IMPACT Branding & Design
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About IMPACT Branding & Design's Brand
A digital sales and marketing company focused on empowering business leaders with the education, tools, training and support needed to grow their companies.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
IMPACT Branding & Design NPS
IMPACT Branding & Design's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether IMPACT Branding & Design's customers would recommend using the product based on a scale of -100 to 100.
IMPACT Branding & Design Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
IMPACT Branding & Design NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2026 -100 | Sep 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IMPACT Branding & Design Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IMPACT Branding & Design users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IMPACT Branding & Design Product Quality
4/5
IMPACT Branding & Design has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock IMPACT Branding & Design's overall Product Quality score rated by its users and customers.
IMPACT Branding & Design Product Information
IMPACT Branding & Design’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.impactplus.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
IMPACT Branding & Design Pricing
IMPACT Branding & Design ROI & Value For Money
3.5/5
IMPACT Branding & Design has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IMPACT Branding & Design's overall ROI score rated by its users and customers.
IMPACT Branding & Design Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IMPACT Branding & Design Customer Service
3.5/5
IMPACT Branding & Design has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IMPACT Branding & Design's overall Customer Service score rated by its users and customers.
About IMPACT Branding & Design's Customer Service
Address
470 James Street, Suite 10, New Haven, CT 06513
Website
https://www.impactplus.com/
Phone Number
2032654377
IMPACT Branding & Design's Social Links
IMPACT Branding & Design as an Employer
4.6/5
IMPACT Branding & Design has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IMPACT Branding & Design scored a -100 for Net Promoter Score and a 96 for Employee Net Promoter Score. NPS gauges how likely a customer of IMPACT Branding & Design would recommend the brand to a friend. ENPS measures how likely IMPACT Branding & Design employees would recommend working at IMPACT Branding & Design to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
96
eNPS Score
| 96% | Promoters |
|---|---|
| 4% | Passive |
| 0% | Detractors |
