50
NPS
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Impala Platinum Holdings
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About Impala Platinum Holdings' Brand
Producer and distributor of platinum and associated platinum group metals. The company's activities include production, mining, refining, marketing and distribution of platinum, nickel, copper and cobalt, enabling customers to get precious metals at a lowest cost.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
3.2/5
Customer Service
Impala Platinum Holdings NPS
Impala Platinum Holdings's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Impala Platinum Holdings's customers would recommend using the product based on a scale of -100 to 100.
Impala Platinum Holdings Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Impala Platinum Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jun 2024 50 | Jun 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impala Platinum Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Impala Platinum Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Impala Platinum Holdings Product Quality
5/5
Impala Platinum Holdings has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Impala Platinum Holdings' overall Product Quality score rated by its users and customers.
Impala Platinum Holdings Product Information
Impala Platinum Holdings’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.implats.co.za
- Company Size
- 10,000+ Employees
Impala Platinum Holdings Pricing
Impala Platinum Holdings ROI & Value For Money
4.7/5
Impala Platinum Holdings has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Impala Platinum Holdings Customer Satisfaction (CSAT)
Impala Platinum Holdings Customer Satisfaction (CSAT) Score
100 / 100
Impala Platinum Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Impala Platinum Holdings Customer Service
3.2/5
Impala Platinum Holdings has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Impala Platinum Holdings's Customer Service
Address
2 Fricker Road, Johannesburg, 2196
Website
www.implats.co.za
Phone Number
7
