-88
NPS
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Impark
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About Impark's Brand
Impark is one of North America’s largest and most successful parking management companies.
Brand at a Glance
42%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Impark NPS
Impark's Net Promoter Score (NPS) is a -88 with 5% Promoters, 2% Passives, and 93% Detractors. Net Promoter Score tracks whether Impark's customers would recommend using the product based on a scale of -100 to 100.
Impark Overall NPS
| 5% | Promoters |
|---|---|
| 2% | Passives |
| 93% | Detractors |
Impark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -81 | Aug 2024 | -81 |
Dec 2024 -83 | Dec 2024 | -83 |
Jan 2025 -83 | Jan 2025 | -83 |
Feb 2025 -83 | Feb 2025 | -83 |
Mar 2025 -85 | Mar 2025 | -85 |
Apr 2025 -85 | Apr 2025 | -85 |
May 2025 -85 | May 2025 | -85 |
Jun 2025 -85 | Jun 2025 | -85 |
Jul 2025 -86 | Jul 2025 | -86 |
Aug 2025 -88 | Aug 2025 | -88 |
Oct 2025 -88 | Oct 2025 | -88 |
Dec 2025 -88 | Dec 2025 | -88 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impark NPS by Gender
Impark's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Impark's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Impark's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Impark NPS by Ethnicity
Impark's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Impark NPS by Age
Impark's NPS was rated -100 points by customers ages 18-25 and customers ages 56-60 on Comparably.
Impark NPS by Usage
Impark's NPS was rated -100 points by customers who have used Impark's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Impark Customer Reviews
Out of the 3 Impark customer reviews 0 were positive and 3 were constructive. Impark customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Impark Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Impark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Impark Customer Loyalty Score by Gender
Female customers rated Impark's Customer Loyalty score 12% higher than Male customers.
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Male
37%
Yes
Female
49%
Yes
Impark Customer Loyalty Score by Ethnicity
Impark's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Impark.
38
out of 100
Caucasian
40
out of 100
Other
Impark Customer Loyalty Score by Age
Impark's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
31-35 10% | 31-35 | 10% |
51-55 46% | 51-55 | 46% |
56-60 55% | 56-60 | 55% |
Impark Customer Loyalty Score by Usage
Impark's Customer Loyalty score was rated the highest by customers who have used Impark's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Impark Customer Loyalty Score by Industry
Impark's Customer Loyalty score was rated 40% by Government and Public Policy industry customers.
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Impark Product Quality
1.5/5
Impark has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Impark Product Information
Impark’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Impark's product the highest.
- Website
- https://www.impark.com/
- Company Size
- 5,001-10,000 Employees
Industry
Facilities Services
Quick Insights into Impark Product Quality
Impark's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Impark's products/services for Over 10 Years.
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Ranked Impark Product Quality the Highest
Ranked Impark Product Quality the Lowest
Impark Product Quality Score by Gender
Impark's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Impark.
Male
1.5/5
Female
1.5/5
Impark Product Quality Score by Ethnicity
Impark's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Impark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Impark Product Quality Score by Age
Impark's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Impark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Impark Product Quality Score by Usage
Impark's Product Quality score was rated 1.5 stars by customers who have used Impark's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Impark Product Quality Score by Industry
Impark's Product Quality score was rated 1.5 stars by Government and Public Policy industry customers.
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Impark Pricing
Impark ROI & Value For Money
1.5/5
Impark has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Impark Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.
Quick Insights into Impark ROI
Impark's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Impark's products/services for Over 10 Years.
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Ranked Impark ROI the Highest
Ranked Impark ROI the Lowest
Impark ROI Score by Gender
Impark's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Impark.
Male
1.5/5
Female
1.5/5
Impark ROI Score by Ethnicity
Impark's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Impark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Impark ROI Score by Age
Impark's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Impark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Impark ROI Score by Usage
Impark's ROI score was rated 1.5 stars by customers who have used Impark's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Impark ROI Score by Industry
Impark's ROI score was rated 1.5 stars by Government and Public Policy industry customers.
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Impark Customer Satisfaction (CSAT)
Impark Customer Satisfaction (CSAT) Score
8 / 100
Impark has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
2%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Impark Customer Satisfaction
Impark's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used Impark's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Impark's Customer Satisfaction.
Ranked Impark Customer Satisfaction the Highest
Ranked Impark Customer Satisfaction the Lowest
Impark Customer Satisfaction Score by Gender
Female customers rated Impark's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Impark.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 80% |
6 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 7% | |
Very Dissatisfied | 81% |
Impark Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Impark's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Impark.
6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
88%
CSAT according to Other
Impark's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Impark.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
67%
Impark Customer Satisfaction Score by Age
Impark's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Impark.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% |
Impark Customer Satisfaction Score by Usage
Impark's Customer Satisfaction score was rated 0 points by customers who have used Impark's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Impark Customer Satisfaction Score by Industry
Impark's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.
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{
"title": "Impark Customer Satisfaction Score by Industry",
"text": "Impark's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.",
"bars": [
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Impark's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Impark Customer Service
1.5/5
Impark has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Impark's Customer Service
Address
601 West Cordova Street, Suite 300, V6B1G1 Canada
Website
https://www.impark.com/
Phone Number
604.681.7311
Quick Insights into Impark Customer Service
Impark's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Impark's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Impark's Customer Service score.
Ranked Impark Customer Service the Highest
Ranked Impark Customer Service the Lowest
Impark Customer Service Score by Gender
Impark's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Impark.
Male
1.5/5
Female
1.5/5
Impark Customer Service Score by Ethnicity
Impark's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Impark.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Impark Customer Service Score by Age
Impark's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Impark.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Impark Customer Service Score by Usage
Impark's Customer Service score was rated 1.5 stars by customers who have used Impark's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Impark Customer Service Score by Industry
Impark's Customer Service score was rated 1.5 stars by Government and Public Policy industry customers.
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Impark as an Employer
2.2/5
Impark has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Impark scored a -88 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Impark would recommend the brand to a friend. ENPS measures how likely Impark employees would recommend working at Impark to a friend.
Net Promoter Score
-88
NPS Score
| 5% | Promoters |
|---|---|
| 2% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 21% | Promoters |
|---|---|
| 0% | Passive |
| 79% | Detractors |
