0
NPS
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Impartner
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About Impartner's Brand
Impartner is an established, independent, and thriving SaaS-based Software Company with innovative solutions tailored
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Impartner NPS
Impartner's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Impartner's customers would recommend using the product based on a scale of -100 to 100.
Impartner Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Impartner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impartner NPS by Usage
Impartner's NPS was rated 0 points by customers who have used Impartner's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Impartner Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Impartner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Impartner Product Quality
3.7/5
Impartner has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Impartner's overall Product Quality score rated by its users and customers.
Impartner Product Information
Impartner serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, Germany, and Brazil. Impartner supports Web devices and offers products for medium and large sized businesses.
Impartner’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Impartner's product the highest.
- Website
- http://www.impartner.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Affiliate Marketing Software
Sales Management Software
Sales Enablement Software
Portal Software
Channel Management Software
Quick Insights into Impartner Product Quality
Impartner's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Impartner Product Quality the Highest
Impartner Product Quality Score by Industry
Impartner's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Impartner Pricing
Impartner ROI & Value For Money
3.2/5
Impartner has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Impartner's overall ROI score rated by its users and customers.
Impartner Pricing Plans
Impartner has a pricing structure that accommodates medium and large businesses. Starting from $2000/month, Impartner uses a subscription model. For the users that are not ready to commit yet, Impartner also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Impartner?
Medium Businesses
Large Enterprises
Quick Insights into Impartner ROI
Impartner's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Impartner's ROI score.
Ranked Impartner ROI the Highest
Impartner ROI Score by Industry
Impartner's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Impartner Customer Satisfaction (CSAT)
Impartner Customer Satisfaction (CSAT) Score
50 / 100
Impartner has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Impartner Customer Service
3.4/5
Impartner has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Impartner's Customer Service
Address
South Jordan, UT
Website
http://www.impartner.com
Phone Number
1(801) 576-8428
Consumer vs. Employees
Impartner scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Impartner would recommend the brand to a friend. ENPS measures how likely Impartner employees would recommend working at Impartner to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
