100
NPS
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Imperial Supplies
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About Imperial Supplies' Brand
Imperial Supplies LLC is a national distributor of quality maintenance products. Founded in 1958, Imperial services customers through a
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Imperial Supplies NPS
Imperial Supplies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Imperial Supplies's customers would recommend using the product based on a scale of -100 to 100.
Imperial Supplies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Imperial Supplies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Mar 2025 100 | Mar 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imperial Supplies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Imperial Supplies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imperial Supplies Product Quality
5/5
Imperial Supplies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Imperial Supplies' overall Product Quality score rated by its users and customers.
Imperial Supplies Product Information
Imperial Supplies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Business Services
Travel
Imperial Supplies Pricing
Imperial Supplies ROI & Value For Money
4.5/5
Imperial Supplies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Imperial Supplies' overall ROI score rated by its users and customers.
Imperial Supplies Customer Satisfaction (CSAT)
Imperial Supplies Customer Satisfaction (CSAT) Score
100 / 100
Imperial Supplies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Imperial Supplies Customer Service
5/5
Imperial Supplies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Imperial Supplies' overall Customer Service score rated by its users and customers.
About Imperial Supplies's Customer Service
Address
Green Bay, WI 54307-1008
Website
http://www.imperialsupplies.com/careers
Phone Number
9203275997
Consumer vs. Employees
Imperial Supplies scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Imperial Supplies would recommend the brand to a friend. ENPS measures how likely Imperial Supplies employees would recommend working at Imperial Supplies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
