-63
NPS
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Impero Solutions
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About Impero Solutions' Brand
Impero's range of cloud solutions for Chromebooks and other devices provide the tools that schools and districts need for digital learning to thrive.
Brand at a Glance
54%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
Impero Solutions NPS
Impero Solutions's Net Promoter Score (NPS) is a -63 with 12% Promoters, 13% Passives, and 75% Detractors. Net Promoter Score tracks whether Impero Solutions's customers would recommend using the product based on a scale of -100 to 100.
Impero Solutions Overall NPS
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
Impero Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
May 2021 -100 | May 2021 | -100 |
Jun 2021 -71 | Jun 2021 | -71 |
Dec 2022 -63 | Dec 2022 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impero Solutions Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Impero Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Impero Solutions Product Quality
2.1/5
Impero Solutions has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Impero Solutions' overall Product Quality score rated by its users and customers.
Impero Solutions Product Information
Impero Solutions’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Education
Impero Solutions Pricing
Impero Solutions ROI & Value For Money
2.4/5
Impero Solutions has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Impero Solutions' overall ROI score rated by its users and customers.
Impero Solutions Customer Satisfaction (CSAT)
Impero Solutions Customer Satisfaction (CSAT) Score
100 / 100
Impero Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Impero Solutions Customer Service
2.1/5
Impero Solutions has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Impero Solutions' overall Customer Service score rated by its users and customers.
About Impero Solutions's Customer Service
Address
823 Congress Avenue, Austin, TX 78701
Website
http://www.imperosoftware.com
Phone Number
01509 611341
Consumer vs. Employees
Impero Solutions scored a -63 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Impero Solutions would recommend the brand to a friend. ENPS measures how likely Impero Solutions employees would recommend working at Impero Solutions to a friend.
Net Promoter Score
-63
NPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
