-11
NPS
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Impetus
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About Impetus' Brand
Impetus is a technology solutions, products and services company.
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Impetus NPS
Impetus's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Impetus's customers would recommend using the product based on a scale of -100 to 100.
Impetus Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Impetus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 -25 | Dec 2022 | -25 |
May 2023 0 | May 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 13 | Jan 2024 | 13 |
Mar 2024 0 | Mar 2024 | 0 |
Aug 2024 -11 | Aug 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impetus Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Impetus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Impetus Product Quality
3/5
Impetus has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Impetus' overall Product Quality score rated by its users and customers.
Impetus Product Information
Impetus’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.impetus.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
SaaS
Impetus Pricing
Impetus ROI & Value For Money
3.4/5
Impetus has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Impetus' overall ROI score rated by its users and customers.
Impetus Customer Satisfaction (CSAT)
Impetus Customer Satisfaction (CSAT) Score
63 / 100
Impetus has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Impetus Customer Service
3/5
Impetus has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Impetus' overall Customer Service score rated by its users and customers.
About Impetus's Customer Service
Address
720 University Ave Suite 130, Los Gatos, CA 95032
Website
http://www.impetus.com
Phone Number
(408) 252-7111
Impetus's Social Links
Impetus as an Employer
4.3/5
Impetus has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Impetus scored a -11 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Impetus would recommend the brand to a friend. ENPS measures how likely Impetus employees would recommend working at Impetus to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 58% | Promoters |
|---|---|
| 13% | Passive |
| 29% | Detractors |
