0
NPS
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Implus
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About Implus' Brand
Headquartered in North Carolina's Research Triangle Park, Implus is a global innovative footwear, athletic, and outdoor accessories provider.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Implus NPS
Implus's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Implus's customers would recommend using the product based on a scale of -100 to 100.
Implus Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Implus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2020 -50 | Nov 2020 | -50 |
Oct 2021 -66 | Oct 2021 | -66 |
Apr 2022 -25 | Apr 2022 | -25 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Implus Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Implus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Implus Product Quality
3.8/5
Implus has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Implus' overall Product Quality score rated by its users and customers.
Implus Product Information
Implus’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.implus.com/
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Implus Pricing
Implus ROI & Value For Money
3.3/5
Implus has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Implus' overall ROI score rated by its users and customers.
Implus Customer Satisfaction (CSAT)
Implus Customer Satisfaction (CSAT) Score
67 / 100
Implus has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Implus Customer Service
3.5/5
Implus has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Implus' overall Customer Service score rated by its users and customers.
About Implus's Customer Service
Address
2001 T.W. Alexander Drive, Durham, NC 27709
Website
http://www.implus.com/
Implus's Social Links
Implus as an Employer
2.4/5
Implus has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Implus scored a 0 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Implus would recommend the brand to a friend. ENPS measures how likely Implus employees would recommend working at Implus to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
