0
NPS
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Imply Data
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About Imply Data's Brand
Imply was founded by members of the original Druid team, who also built the ingestion and visualization layers around the project.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Imply Data NPS
Imply Data's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Imply Data's customers would recommend using the product based on a scale of -100 to 100.
Imply Data Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Imply Data NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imply Data Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Imply Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imply Data Product Quality
3.7/5
Imply Data has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Imply Data's overall Product Quality score rated by its users and customers.
Imply Data Product Information
Imply Data’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://imply.io/
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Imply Data Pricing
Imply Data ROI & Value For Money
3.7/5
Imply Data has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Imply Data's overall ROI score rated by its users and customers.
Imply Data Customer Satisfaction (CSAT)
Imply Data Customer Satisfaction (CSAT) Score
100 / 100
Imply Data has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Imply Data Customer Service
3.7/5
Imply Data has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Imply Data's overall Customer Service score rated by its users and customers.
About Imply Data's Customer Service
Address
211 Sutter St, Suite 501, San Francisco, CA
Website
http://imply.io/
Imply Data as an Employer
3.2/5
Imply Data has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Imply Data scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Imply Data would recommend the brand to a friend. ENPS measures how likely Imply Data employees would recommend working at Imply Data to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
