46
NPS
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Brand Page
Impraise
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About Impraise's Brand
The easy way to share feedback at the workplace
Brand at a Glance
4.2/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Impraise NPS
Impraise's Net Promoter Score (NPS) is a 46 with 63% Promoters, 20% Passives, and 17% Detractors. Net Promoter Score tracks whether Impraise's customers would recommend using the product based on a scale of -100 to 100.
Impraise Overall NPS
| 63% | Promoters |
|---|---|
| 20% | Passives |
| 17% | Detractors |
Impraise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impraise NPS by Usage
Impraise's NPS was rated the highest by customers who have used Impraise's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
Impraise Product Quality
4.2/5
Impraise has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Impraise Product Information
Impraise serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Impraise supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Impraise’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.impraise.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Mobile App
SaaS
Languages Supported
English
Product Type
Employee Engagement Software
Performance Management & Appraisal Software
360 Degree Feedback Software
Impraise Pricing
Impraise ROI & Value For Money
4.3/5
Impraise has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Impraise's overall ROI score rated by its users and customers.
Impraise Pricing Plans
Impraise has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Impraise?
Small Businesses
Medium Businesses
Large Enterprises
Impraise Customer Service
3.7/5
Impraise has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Impraise's Customer Service
Address
42 E Portola Ave., Los Altos, CA
Website
http://www.impraise.com
Phone Number
+31 20 358 4650
Consumer vs. Employees
Impraise scored a 46 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Impraise would recommend the brand to a friend. ENPS measures how likely Impraise employees would recommend working at Impraise to a friend.
Net Promoter Score
46
NPS Score
| 63% | Promoters |
|---|---|
| 20% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
