-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
incedo
Marketing or Exec? Claim Your Free Account
About incedo's Brand
Incedo is an established IT consulting firm which specializes in delivering real-time technology solutions that are cost effective.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
incedo NPS
incedo's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether incedo's customers would recommend using the product based on a scale of -100 to 100.
incedo Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
incedo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Jan 2024 -50 | Jan 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
incedo Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of incedo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
incedo Product Quality
1.5/5
incedo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock incedo's overall Product Quality score rated by its users and customers.
incedo Product Information
incedo’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.incedoinc.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Productivity
SaaS
Small Business Services
incedo Pricing
incedo ROI & Value For Money
1.7/5
incedo has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock incedo's overall ROI score rated by its users and customers.
incedo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
incedo Customer Service
1.7/5
incedo has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock incedo's overall Customer Service score rated by its users and customers.
About incedo's Customer Service
Address
2350 Mission College Boulevard, Suite 246 Santa Clara, California, 95054, Santa Clara, CA
Website
http://www.incedoinc.com
incedo as an Employer
3.3/5
incedo has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
incedo scored a -50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of incedo would recommend the brand to a friend. ENPS measures how likely incedo employees would recommend working at incedo to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
