10
NPS
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Inchcape
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About Inchcape's Brand
Inchcape is a global distributor and retailer of premium and luxury automobiles. It is headquartered in the United Kingdom. Inchcape has three reporting segments: distribution, retail, and central. The company distributes new vehicles and parts in four geographies: U.K. and Europe, Asia, Australasia, and emerging markets. It also provides associated marketing and logistics operations. The retail segment sells new and used vehicles in the U.K. and Europe, Australasia, and emerging markets. The central segment comprises head office functions: finance, human resources, and marketing.
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Inchcape NPS
Inchcape's Net Promoter Score (NPS) is a 10 with 42% Promoters, 26% Passives, and 32% Detractors. Net Promoter Score tracks whether Inchcape's customers would recommend using the product based on a scale of -100 to 100.
Inchcape Overall NPS
| 42% | Promoters |
|---|---|
| 26% | Passives |
| 32% | Detractors |
Inchcape NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 60 | May 2023 | 60 |
Aug 2023 42 | Aug 2023 | 42 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 40 | Nov 2023 | 40 |
Mar 2024 27 | Mar 2024 | 27 |
May 2024 34 | May 2024 | 34 |
Jul 2024 23 | Jul 2024 | 23 |
Sep 2024 13 | Sep 2024 | 13 |
Oct 2024 0 | Oct 2024 | 0 |
Apr 2025 6 | Apr 2025 | 6 |
Aug 2025 4 | Aug 2025 | 4 |
Nov 2025 11 | Nov 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inchcape NPS by Gender
Inchcape's NPS was rated 34 by Male customers on Comparably.
Male
34
Inchcape's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Inchcape's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Inchcape Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Inchcape users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inchcape Customer Loyalty Score by Gender
Inchcape's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Inchcape.
Male
70%
Yes
Female
N/A
Yes
Inchcape Customer Loyalty Score by Industry
Inchcape's Customer Loyalty score was rated 40% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Inchcape Product Quality
4/5
Inchcape has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Inchcape Product Information
Inchcape’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Inchcape's product the highest.
- Website
- www.inchcape.com
- Company Size
- 10,000+ Employees
Quick Insights into Inchcape Product Quality
Inchcape's Product Quality score was rated highest by Male customers.
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Ranked Inchcape Product Quality the Highest
Inchcape Product Quality Score by Gender
Inchcape's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Inchcape.
Male
5/5
Female
N/A
Inchcape Product Quality Score by Industry
Inchcape's Product Quality score was rated 4.1 stars by Automotive and Transportation industry customers.
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Inchcape Pricing
Inchcape ROI & Value For Money
3.9/5
Inchcape has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Inchcape Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Inchcape ROI
Inchcape's ROI score was rated highest by Male customers.
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Ranked Inchcape ROI the Highest
Inchcape ROI Score by Gender
Inchcape's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Inchcape ROI Score by Industry
Inchcape's ROI score was rated 4 stars by Automotive and Transportation industry customers.
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Inchcape Customer Satisfaction (CSAT)
Inchcape Customer Satisfaction (CSAT) Score
74 / 100
Inchcape has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Inchcape Customer Satisfaction
Inchcape's Customer Satisfaction score was rated highest by Male customers.
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Ranked Inchcape Customer Satisfaction the Highest
Inchcape Customer Satisfaction Score by Gender
Inchcape's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Inchcape.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Inchcape Customer Satisfaction Score by Industry
Inchcape's Customer Satisfaction score was rated 67 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Inchcape Customer Service
4/5
Inchcape has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Inchcape's Customer Service
Address
22a St James's Square, London, SW1Y 5LP Bahamas
Website
www.inchcape.com
Phone Number
7
Quick Insights into Inchcape Customer Service
Inchcape's Customer Service score was rated highest by Male customers.
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Ranked Inchcape Customer Service the Highest
Inchcape Customer Service Score by Gender
Inchcape's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Inchcape.
Male
4.3/5
Female
N/A
Inchcape Customer Service Score by Industry
Inchcape's Customer Service score was rated 4.1 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Inchcape as an Employer
Consumer vs. Employees
Inchcape scored a 10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Inchcape would recommend the brand to a friend. ENPS measures how likely Inchcape employees would recommend working at Inchcape to a friend.
Net Promoter Score
10
NPS Score
| 42% | Promoters |
|---|---|
| 26% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
