22
NPS
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Included Health
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About Included Health's Brand
Included Health is a new kind of healthcare company that delivers personalized all-in-one healthcare to millions of people nationwide. We provide healthcare access, answers, and advocacy through a modern experience designed to treat people better — mind, body, and wallet. It’s all included: comprehensive virtual and in-person care, system-wide navigation and care coordination, and 24/7 support for every clinical and administrative need. Our members see better doctors, experience better outcomes, and have more healthy days, all at lower cost.
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Included Health NPS
Included Health's Net Promoter Score (NPS) is a 22 with 55% Promoters, 12% Passives, and 33% Detractors. Net Promoter Score tracks whether Included Health's customers would recommend using the product based on a scale of -100 to 100.
Included Health Overall NPS
| 55% | Promoters |
|---|---|
| 12% | Passives |
| 33% | Detractors |
Included Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 19 | Mar 2023 | 19 |
May 2023 19 | May 2023 | 19 |
Jul 2023 23 | Jul 2023 | 23 |
Jan 2024 24 | Jan 2024 | 24 |
Apr 2024 22 | Apr 2024 | 22 |
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 23 | Jul 2024 | 23 |
Jan 2025 25 | Jan 2025 | 25 |
Aug 2025 27 | Aug 2025 | 27 |
Oct 2025 25 | Oct 2025 | 25 |
Dec 2025 23 | Dec 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Included Health NPS by Gender
Included Health's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Included Health's NPS was rated by Male customers on Comparably.
38%
Promoters
24%
Passives
38%
Detractors
Female
0
Included Health's NPS was rated by Female customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Included Health NPS by Ethnicity
Included Health's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Included Health NPS by Age
Included Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Included Health NPS by Usage
Included Health's NPS was rated the highest by customers who have used Included Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -9 | Less than 1 Year | -9 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
Included Health Customer Reviews
Out of the 4 Included Health customer reviews 2 were positive and 2 were constructive. Included Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Included Health Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Included Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Included Health Customer Loyalty Score by Gender
Male customers rated Included Health's Customer Loyalty score 4% higher than Female customers.
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Male
79%
Yes
Female
75%
Yes
Included Health Customer Loyalty Score by Ethnicity
Included Health's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Included Health.
75
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Included Health Customer Loyalty Score by Age
Included Health's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Included Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
36-40 78% | 36-40 | 78% |
46-50 78% | 46-50 | 78% |
56-60 82% | 56-60 | 82% |
Included Health Customer Loyalty Score by Usage
Included Health's Customer Loyalty score was rated the highest by customers who have used Included Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Included Health Customer Loyalty Score by Industry
Included Health's Customer Loyalty score was rated 40% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Included Health Product Quality
3.3/5
Included Health has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Included Health Product Information
Included Health’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Included Health's product the highest.
- Website
- https://includedhealth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Included Health Product Quality
Included Health's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Included Health Product Quality the Highest
Ranked Included Health Product Quality the Lowest
Included Health Product Quality Score by Gender
Male customers rated Included Health's Product Quality score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
Included Health Product Quality Score by Ethnicity
Included Health's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Included Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Included Health Product Quality Score by Age
Included Health's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Included Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
36-40 3.6 | 36-40 | 3.6 |
46-50 2.5 | 46-50 | 2.5 |
56-60 2.9 | 56-60 | 2.9 |
Included Health Product Quality Score by Usage
Included Health's Product Quality score was rated the highest by customers who have used Included Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Included Health Product Quality Score by Industry
Included Health's Product Quality score was rated 2.6 stars by Banking and Financial Services industry customers.
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Included Health Pricing
Included Health ROI & Value For Money
3.4/5
Included Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Included Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Included Health ROI
Included Health's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Included Health ROI the Highest
Ranked Included Health ROI the Lowest
Included Health ROI Score by Gender
Male customers rated Included Health's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Included Health.
Male
3.2/5
Female
3/5
Included Health ROI Score by Ethnicity
Included Health's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Included Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Included Health ROI Score by Age
Included Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Included Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
36-40 3.6 | 36-40 | 3.6 |
46-50 3.2 | 46-50 | 3.2 |
56-60 3.1 | 56-60 | 3.1 |
Included Health ROI Score by Usage
Included Health's ROI score was rated the highest by customers who have used Included Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Included Health ROI Score by Industry
Included Health's ROI score was rated 2.6 stars by Banking and Financial Services industry customers.
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Included Health Customer Satisfaction (CSAT)
Included Health Customer Satisfaction (CSAT) Score
46 / 100
Included Health has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
19%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Included Health Customer Satisfaction
Included Health's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 46-50.
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Ranked Included Health Customer Satisfaction the Highest
Ranked Included Health Customer Satisfaction the Lowest
Included Health Customer Satisfaction Score by Gender
Male customers rated Included Health's Customer Satisfaction score 15 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Included Health.
37 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
22 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Included Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Included Health's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Included Health.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
79%
Included Health Customer Satisfaction Score by Age
Included Health's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Included Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 56-60 | 33% |
Included Health Customer Satisfaction Score by Usage
Included Health's Customer Satisfaction score was rated the highest by customers who have used Included Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Included Health Customer Satisfaction Score by Industry
Included Health's Customer Satisfaction score was rated 33 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Included Health Customer Satisfaction Score by Industry",
"text": "Included Health's Customer Satisfaction score was rated 33 points by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Included Health's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Included Health Customer Service
3.2/5
Included Health has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Included Health's Customer Service
Address
One California Street, San Francisco, CA 94111
Website
https://includedhealth.com/
Included Health's Social Links
Quick Insights into Included Health Customer Service
Included Health's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Included Health's Customer Service score.
Ranked Included Health Customer Service the Highest
Ranked Included Health Customer Service the Lowest
Included Health Customer Service Score by Gender
Male customers rated Included Health's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Included Health.
Male
3/5
Female
2.4/5
Included Health Customer Service Score by Ethnicity
Included Health's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Included Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Included Health Customer Service Score by Age
Included Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Included Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
36-40 3.6 | 36-40 | 3.6 |
46-50 1.6 | 46-50 | 1.6 |
56-60 2.4 | 56-60 | 2.4 |
Included Health Customer Service Score by Usage
Included Health's Customer Service score was rated the highest by customers who have used Included Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Included Health Customer Service Score by Industry
Included Health's Customer Service score was rated 2.6 stars by Banking and Financial Services industry customers.
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Included Health as an Employer
4.1/5
Included Health has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Included Health scored a 22 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Included Health would recommend the brand to a friend. ENPS measures how likely Included Health employees would recommend working at Included Health to a friend.
Net Promoter Score
22
NPS Score
| 55% | Promoters |
|---|---|
| 12% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
