-64
NPS
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InComm
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About InComm's Brand
Incomm est une agence de communication web. Incomm est sp cialis e dans la communication des entreprises (web et print).
Brand at a Glance
44%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
InComm NPS
InComm's Net Promoter Score (NPS) is a -64 with 16% Promoters, 4% Passives, and 80% Detractors. Net Promoter Score tracks whether InComm's customers would recommend using the product based on a scale of -100 to 100.
InComm Overall NPS
| 16% | Promoters |
|---|---|
| 4% | Passives |
| 80% | Detractors |
InComm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -65 | Jun 2024 | -65 |
Jul 2024 -67 | Jul 2024 | -67 |
Sep 2024 -67 | Sep 2024 | -67 |
Oct 2024 -68 | Oct 2024 | -68 |
Nov 2024 -70 | Nov 2024 | -70 |
Dec 2024 -66 | Dec 2024 | -66 |
Jan 2025 -64 | Jan 2025 | -64 |
Feb 2025 -64 | Feb 2025 | -64 |
Jul 2025 -64 | Jul 2025 | -64 |
Nov 2025 -64 | Nov 2025 | -64 |
Feb 2026 -64 | Feb 2026 | -64 |
Apr 2026 -64 | Apr 2026 | -64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InComm NPS by Gender
Male customers rated InComm's NPS 34 points higher than Female customers.
Male
-66
InComm's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-100
InComm's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
InComm NPS by Ethnicity
InComm's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
InComm NPS by Age
InComm's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
InComm NPS by Usage
InComm's NPS was rated the highest by customers who have used InComm's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -76 | 1 to 2 Years | -76 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
InComm Customer Reviews
Out of the 5 InComm customer reviews 0 were positive and 5 were constructive. InComm customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
InComm Customer Loyalty
44%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
44% of InComm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InComm Customer Loyalty Score by Gender
Male customers rated InComm's Customer Loyalty score 6% higher than Female customers.
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Male
48%
Yes
Female
42%
Yes
InComm Customer Loyalty Score by Ethnicity
InComm's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of InComm.
45
out of 100
Caucasian
10
out of 100
African American/Black
55
out of 100
Other
InComm Customer Loyalty Score by Age
InComm's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of InComm.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
46-50 10% | 46-50 | 10% |
51-55 55% | 51-55 | 55% |
56-60 33% | 56-60 | 33% |
61-65 55% | 61-65 | 55% |
66+ 55% | 66+ | 55% |
InComm Customer Loyalty Score by Usage
InComm's Customer Loyalty score was rated the highest by customers who have used InComm's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
InComm Customer Loyalty Score by Industry
InComm's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
InComm Product Quality
1.5/5
InComm has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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InComm Product Information
InComm’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated InComm's product the highest. Reviewers from the Tech industry rated InComm the lowest at 1.5.
- Website
- http://www.incomm.fr
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
Productivity
Quick Insights into InComm Product Quality
InComm's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked InComm's Product Quality.
Ranked InComm Product Quality the Highest
Ranked InComm Product Quality the Lowest
InComm Product Quality Score by Gender
InComm's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of InComm.
Male
1.5/5
Female
1.5/5
InComm Product Quality Score by Ethnicity
InComm's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of InComm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
InComm Product Quality Score by Age
InComm's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of InComm.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
InComm Product Quality Score by Usage
InComm's Product Quality score was rated the highest by customers who have used InComm's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
InComm Product Quality Score by Industry
InComm's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
InComm Pricing
InComm ROI & Value For Money
1.5/5
InComm has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock InComm's overall ROI score rated by its users and customers.
InComm Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from InComm.
Quick Insights into InComm ROI
InComm's ROI score was rated highest by customers who have used InComm's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked InComm's ROI score.
Ranked InComm ROI the Highest
Ranked InComm ROI the Lowest
InComm ROI Score by Gender
Male customers rated InComm's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of InComm.
Male
1.8/5
Female
1.5/5
InComm ROI Score by Ethnicity
InComm's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of InComm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
InComm ROI Score by Age
InComm's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of InComm.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
InComm ROI Score by Usage
InComm's ROI score was rated the highest by customers who have used InComm's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
InComm ROI Score by Industry
InComm's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
InComm Customer Satisfaction (CSAT)
InComm Customer Satisfaction (CSAT) Score
17 / 100
InComm has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into InComm Customer Satisfaction
InComm's Customer Satisfaction score was rated highest by customers who have used InComm's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked InComm's Customer Satisfaction.
Ranked InComm Customer Satisfaction the Highest
Ranked InComm Customer Satisfaction the Lowest
InComm Customer Satisfaction Score by Gender
InComm's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of InComm.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 94% |
InComm Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
InComm's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InComm.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
CSAT according to African American/Black
InComm's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InComm.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
InComm's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InComm.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
InComm Customer Satisfaction Score by Age
InComm's Customer Satisfaction score was rated 0 points by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of InComm.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
InComm Customer Satisfaction Score by Usage
InComm's Customer Satisfaction score was rated 0 points by customers who have used InComm's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
InComm Customer Satisfaction Score by Industry
InComm's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "InComm Customer Satisfaction Score by Industry",
"text": "InComm's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "InComm's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
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"scoreClassName": "max",
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]
}InComm Customer Service
1.5/5
InComm has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock InComm's overall Customer Service score rated by its users and customers.
About InComm's Customer Service
Address
250 Williams St NW,
Website
http://www.incomm.fr
Phone Number
+33 810 60 01 45
Quick Insights into InComm Customer Service
InComm's Customer Service score was rated highest by customers who have used InComm's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked InComm's Customer Service score.
Ranked InComm Customer Service the Highest
Ranked InComm Customer Service the Lowest
InComm Customer Service Score by Gender
InComm's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of InComm.
Male
1.5/5
Female
1.5/5
InComm Customer Service Score by Ethnicity
InComm's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of InComm.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
InComm Customer Service Score by Age
InComm's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of InComm.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
InComm Customer Service Score by Usage
InComm's Customer Service score was rated the highest by customers who have used InComm's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
InComm Customer Service Score by Industry
InComm's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
InComm as an Employer
2.8/5
InComm has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
InComm scored a -64 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of InComm would recommend the brand to a friend. ENPS measures how likely InComm employees would recommend working at InComm to a friend.
Net Promoter Score
-64
NPS Score
| 16% | Promoters |
|---|---|
| 4% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 25% | Promoters |
|---|---|
| 20% | Passive |
| 55% | Detractors |
