-100
NPS
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Independent Publishers Group
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About Independent Publishers Group's Brand
IPG is the original independent book sales and distribution company in the United States.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Independent Publishers Group NPS
Independent Publishers Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Independent Publishers Group's customers would recommend using the product based on a scale of -100 to 100.
Independent Publishers Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Independent Publishers Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Independent Publishers Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Independent Publishers Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Independent Publishers Group Product Quality
1.5/5
Independent Publishers Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Independent Publishers Group's overall Product Quality score rated by its users and customers.
Independent Publishers Group Product Information
Independent Publishers Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.ipgbook.com/
- Company Size
- 51-200 Employees
Industry
Media
Independent Publishers Group Pricing
Independent Publishers Group ROI & Value For Money
1.5/5
Independent Publishers Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Independent Publishers Group's overall ROI score rated by its users and customers.
Independent Publishers Group Customer Service
1.5/5
Independent Publishers Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Independent Publishers Group's overall Customer Service score rated by its users and customers.
About Independent Publishers Group's Customer Service
Address
814 North Franklin Street, Chicago, IL 60610
Website
http://www.ipgbook.com/
Phone Number
3123370747
Consumer vs. Employees
Independent Publishers Group scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Independent Publishers Group would recommend the brand to a friend. ENPS measures how likely Independent Publishers Group employees would recommend working at Independent Publishers Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
