50
NPS
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Index Exchange
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About Index Exchange's Brand
We’re a passionate, ambitious group with a mission to accelerate the ad technology evolution. Our work helps support the digital content people read, watch, and interact with all over the world, and we’ve assembled the best and brightest minds to do it. We pride ourselves on fostering an environment of openness where everyone feels connected and supported - a place where you can be your best inside or outside of work.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Index Exchange NPS
Index Exchange's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Index Exchange's customers would recommend using the product based on a scale of -100 to 100.
Index Exchange Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Index Exchange NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Jun 2023 50 | Jun 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Index Exchange Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Index Exchange users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Index Exchange Product Quality
4/5
Index Exchange has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Index Exchange's overall Product Quality score rated by its users and customers.
Index Exchange Product Information
Index Exchange’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://indexexchange.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Big Data
Index Exchange Pricing
Index Exchange ROI & Value For Money
3.5/5
Index Exchange has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Index Exchange's overall ROI score rated by its users and customers.
Index Exchange Customer Satisfaction (CSAT)
Index Exchange Customer Satisfaction (CSAT) Score
100 / 100
Index Exchange has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Index Exchange Customer Service
3.5/5
Index Exchange has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Index Exchange's overall Customer Service score rated by its users and customers.
About Index Exchange's Customer Service
Address
8 Spadina Ave., Toronto M5V 2H6 Canada
Website
http://indexexchange.com
Phone Number
855.344.6339
Index Exchange's Social Links
Index Exchange as an Employer
3.5/5
Index Exchange has a 3.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Index Exchange scored a 50 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Index Exchange would recommend the brand to a friend. ENPS measures how likely Index Exchange employees would recommend working at Index Exchange to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
