-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Indi.com
Marketing or Exec? Claim Your Free Account
About Indi.com's Brand
Indi is a worldwide video technology platform pioneering shoppable video to drive content commerce and to power micro-Influencer programs.
Brand at a Glance
92%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Indi.com NPS
Indi.com's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Indi.com's customers would recommend using the product based on a scale of -100 to 100.
Indi.com Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Indi.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -20 | Dec 2021 | -20 |
Feb 2022 0 | Feb 2022 | 0 |
Jul 2022 -15 | Jul 2022 | -15 |
Aug 2022 -25 | Aug 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Nov 2022 -33 | Nov 2022 | -33 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -37 | Jan 2023 | -37 |
Feb 2023 -41 | Feb 2023 | -41 |
May 2023 -47 | May 2023 | -47 |
Sep 2023 -40 | Sep 2023 | -40 |
Oct 2023 -33 | Oct 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indi.com Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Indi.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indi.com Product Quality
3.3/5
Indi.com has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Indi.com's overall Product Quality score rated by its users and customers.
Indi.com Product Information
Indi.com’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.indi.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
Content
Indi.com Pricing
Indi.com ROI & Value For Money
3.3/5
Indi.com has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Indi.com's overall ROI score rated by its users and customers.
Indi.com Customer Satisfaction (CSAT)
Indi.com Customer Satisfaction (CSAT) Score
67 / 100
Indi.com has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indi.com Customer Service
3.6/5
Indi.com has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Indi.com's overall Customer Service score rated by its users and customers.
About Indi.com's Customer Service
Address
5141 California Ave, Ste 250, Irvine, CA 92617
Website
http://www.indi.com
Indi.com's Social Links
Indi.com as an Employer
3.8/5
Indi.com has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Indi.com scored a -34 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Indi.com would recommend the brand to a friend. ENPS measures how likely Indi.com employees would recommend working at Indi.com to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
