0
NPS
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India Cements
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About India Cements' Brand
India Cements Ltd is a cement manufacturing company operating its business in the Indian and international market. Its principal product offering is of cement which is marketed under different brand names such as Sankar, Coromandel and Raasi targeting various constructional requirements, which accounts for most of its revenues. The company manufactures the cement through the plants that are managed by the company located in Tamil Nadu, Andhra Pradesh, Telangana, and Maharashtra.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
India Cements NPS
India Cements's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether India Cements's customers would recommend using the product based on a scale of -100 to 100.
India Cements Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
India Cements NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
India Cements Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of India Cements users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
India Cements Product Quality
5/5
India Cements has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock India Cements' overall Product Quality score rated by its users and customers.
India Cements Product Information
India Cements’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.indiacements.co.in
- Company Size
- 1,001-5,000 Employees
India Cements Pricing
India Cements ROI & Value For Money
4/5
India Cements has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock India Cements' overall ROI score rated by its users and customers.
India Cements Customer Satisfaction (CSAT)
India Cements Customer Satisfaction (CSAT) Score
100 / 100
India Cements has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
India Cements Customer Service
4/5
India Cements has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock India Cements' overall Customer Service score rated by its users and customers.
About India Cements's Customer Service
Address
93, Santhome High Road, Chennai, 600028
Website
www.indiacements.co.in
Phone Number
7
