60
NPS
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Indian Oil
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About Indian Oil's Brand
Operator of numerous oil refineries and pipelines.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Indian Oil NPS
Indian Oil's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Indian Oil's customers would recommend using the product based on a scale of -100 to 100.
Indian Oil Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Indian Oil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
Dec 2024 33 | Dec 2024 | 33 |
Mar 2025 50 | Mar 2025 | 50 |
Dec 2025 60 | Dec 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indian Oil Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Indian Oil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indian Oil Product Quality
3.9/5
Indian Oil has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Indian Oil's overall Product Quality score rated by its users and customers.
Indian Oil Product Information
Indian Oil’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.iocl.com
- Company Size
- 10,000+ Employees
Indian Oil Pricing
Indian Oil ROI & Value For Money
4.2/5
Indian Oil has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Indian Oil Customer Satisfaction (CSAT)
Indian Oil Customer Satisfaction (CSAT) Score
100 / 100
Indian Oil has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indian Oil Customer Service
4/5
Indian Oil has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Indian Oil's Customer Service
Address
, New Delhi,
Website
www.iocl.com
Phone Number
7
Indian Oil as an Employer
Consumer vs. Employees
Indian Oil scored a 60 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Indian Oil would recommend the brand to a friend. ENPS measures how likely Indian Oil employees would recommend working at Indian Oil to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
