0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Indian Overseas Bank
Marketing or Exec? Claim Your Free Account
About Indian Overseas Bank's Brand
Provider of commercial banking services created for foreign exchange and overseas banking transactions. The company's banking services specialized in foreign exchange and overseas banking operations assisting its customers with various commercial, personal and retail banking products.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Indian Overseas Bank NPS
Indian Overseas Bank's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Indian Overseas Bank's customers would recommend using the product based on a scale of -100 to 100.
Indian Overseas Bank Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Indian Overseas Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Nov 2024 0 | Nov 2024 | 0 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indian Overseas Bank NPS by Gender
Indian Overseas Bank's NPS was rated -34 by Male customers on Comparably.
Male
-34
Indian Overseas Bank's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Indian Overseas Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Indian Overseas Bank Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Indian Overseas Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indian Overseas Bank Customer Loyalty Score by Gender
Indian Overseas Bank's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Indian Overseas Bank.
Male
70%
Yes
Female
N/A
Yes
Indian Overseas Bank Product Quality
2.7/5
Indian Overseas Bank has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Indian Overseas Bank's overall Product Quality score rated by its users and customers.
Indian Overseas Bank Product Information
Indian Overseas Bank’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.iob.in
- Company Size
- 10,000+ Employees
Quick Insights into Indian Overseas Bank Product Quality
Indian Overseas Bank's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Indian Overseas Bank's Product Quality.
Ranked Indian Overseas Bank Product Quality the Highest
Indian Overseas Bank Product Quality Score by Gender
Indian Overseas Bank's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Indian Overseas Bank.
Male
2/5
Female
N/A
Indian Overseas Bank Pricing
Indian Overseas Bank ROI & Value For Money
2.7/5
Indian Overseas Bank has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Indian Overseas Bank's overall ROI score rated by its users and customers.
Quick Insights into Indian Overseas Bank ROI
Indian Overseas Bank's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Indian Overseas Bank's ROI score.
Ranked Indian Overseas Bank ROI the Highest
Indian Overseas Bank ROI Score by Gender
Indian Overseas Bank's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Indian Overseas Bank.
Male
2/5
Female
N/A
Indian Overseas Bank Customer Satisfaction (CSAT)
Indian Overseas Bank Customer Satisfaction (CSAT) Score
40 / 100
Indian Overseas Bank has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Indian Overseas Bank Customer Satisfaction
Indian Overseas Bank's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Indian Overseas Bank's Customer Satisfaction.
Ranked Indian Overseas Bank Customer Satisfaction the Highest
Indian Overseas Bank Customer Satisfaction Score by Gender
Indian Overseas Bank's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Indian Overseas Bank.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Indian Overseas Bank Customer Service
2.7/5
Indian Overseas Bank has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Indian Overseas Bank's overall Customer Service score rated by its users and customers.
About Indian Overseas Bank's Customer Service
Address
763 Anna Salai, Chennai, 600002
Website
www.iob.in
Phone Number
7
Quick Insights into Indian Overseas Bank Customer Service
Indian Overseas Bank's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Indian Overseas Bank's Customer Service score.
Ranked Indian Overseas Bank Customer Service the Highest
Indian Overseas Bank Customer Service Score by Gender
Indian Overseas Bank's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Indian Overseas Bank.
Male
2.1/5
Female
N/A
Indian Overseas Bank as an Employer
2.4/5
Indian Overseas Bank has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Indian Overseas Bank
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Indian Overseas Bank scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Indian Overseas Bank would recommend the brand to a friend. ENPS measures how likely Indian Overseas Bank employees would recommend working at Indian Overseas Bank to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
