-28
NPS
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Indiegogo
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About Indiegogo's Brand
Brand at a Glance
59%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Indiegogo NPS
Indiegogo's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Indiegogo's customers would recommend using the product based on a scale of -100 to 100.
Indiegogo Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Indiegogo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -1 | Jun 2022 | -1 |
Aug 2022 -7 | Aug 2022 | -7 |
Sep 2022 -6 | Sep 2022 | -6 |
Dec 2022 -20 | Dec 2022 | -20 |
Mar 2023 -24 | Mar 2023 | -24 |
Jun 2023 -27 | Jun 2023 | -27 |
Feb 2024 -30 | Feb 2024 | -30 |
Mar 2024 -33 | Mar 2024 | -33 |
May 2024 -28 | May 2024 | -28 |
Jan 2025 -32 | Jan 2025 | -32 |
Feb 2025 -35 | Feb 2025 | -35 |
Jan 2026 -29 | Jan 2026 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indiegogo NPS by Gender
Indiegogo's NPS was rated -34 by Male customers on Comparably.
Male
-34
Indiegogo's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Indiegogo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Indiegogo NPS by Ethnicity
Indiegogo's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Indiegogo NPS by Usage
Indiegogo's NPS was rated 20 points by customers who have used Indiegogo's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
Indiegogo Customer Reviews
Out of the 3 Indiegogo customer reviews 1 was positive and 2 were constructive. Indiegogo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Indiegogo Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Indiegogo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indiegogo Customer Loyalty Score by Gender
Indiegogo's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Indiegogo.
Male
55%
Yes
Female
N/A
Yes
Indiegogo Customer Loyalty Score by Ethnicity
Indiegogo's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Indiegogo.
40
out of 100
Caucasian
Indiegogo Customer Loyalty Score by Usage
Indiegogo's Customer Loyalty score was rated 82% by customers who have used Indiegogo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Indiegogo Product Quality
2.7/5
Indiegogo has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Indiegogo's overall Product Quality score rated by its users and customers.
Indiegogo Product Information
Indiegogo’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.indiegogo.com/
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
Small Business Services
Quick Insights into Indiegogo Product Quality
Indiegogo's Product Quality score was rated highest by customers who have used Indiegogo's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Indiegogo's Product Quality.
Ranked Indiegogo Product Quality the Highest
Indiegogo Product Quality Score by Gender
Indiegogo's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Indiegogo.
Male
2/5
Female
N/A
Indiegogo Product Quality Score by Ethnicity
Indiegogo's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Indiegogo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Indiegogo Product Quality Score by Usage
Indiegogo's Product Quality score was rated 3 stars by customers who have used Indiegogo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Indiegogo Pricing
Indiegogo ROI & Value For Money
2.5/5
Indiegogo has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Indiegogo's overall ROI score rated by its users and customers.
Quick Insights into Indiegogo ROI
Indiegogo's ROI score was rated highest by customers who have used Indiegogo's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Indiegogo's ROI score.
Ranked Indiegogo ROI the Highest
Indiegogo ROI Score by Gender
Indiegogo's ROI score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Indiegogo.
Male
2.2/5
Female
N/A
Indiegogo ROI Score by Ethnicity
Indiegogo's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Indiegogo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Indiegogo ROI Score by Usage
Indiegogo's ROI score was rated 3.1 stars by customers who have used Indiegogo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Indiegogo Customer Satisfaction (CSAT)
Indiegogo Customer Satisfaction (CSAT) Score
34 / 100
Indiegogo has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Indiegogo Customer Satisfaction
Indiegogo's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Indiegogo's Customer Satisfaction.
Ranked Indiegogo Customer Satisfaction the Highest
Indiegogo Customer Satisfaction Score by Gender
Indiegogo's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Indiegogo.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Indiegogo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Indiegogo's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Indiegogo.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
40%
Indiegogo Customer Service
2.4/5
Indiegogo has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Indiegogo's overall Customer Service score rated by its users and customers.
About Indiegogo's Customer Service
Address
965 Mission Street, San Francisco, CA 94103
Website
https://www.indiegogo.com/
Phone Number
415-552-5650
Quick Insights into Indiegogo Customer Service
Indiegogo's Customer Service score was rated highest by customers who have used Indiegogo's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Indiegogo's Customer Service score.
Ranked Indiegogo Customer Service the Highest
Indiegogo Customer Service Score by Gender
Indiegogo's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Indiegogo.
Male
2.2/5
Female
N/A
Indiegogo Customer Service Score by Ethnicity
Indiegogo's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Indiegogo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Indiegogo Customer Service Score by Usage
Indiegogo's Customer Service score was rated 3.2 stars by customers who have used Indiegogo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Indiegogo as an Employer
3.3/5
Indiegogo has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Indiegogo scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Indiegogo would recommend the brand to a friend. ENPS measures how likely Indiegogo employees would recommend working at Indiegogo to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
