-50
NPS
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Indium Software Inc.
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About Indium Software Inc. Brand
Indium Software specializes in independent software testing that minimizes the risk of failure for applications and software products.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Indium Software Inc. NPS
Indium Software Inc.'s Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Indium Software Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Indium Software Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Indium Software Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -50 | Oct 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indium Software Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Indium Software Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indium Software Inc. Product Quality
4/5
Indium Software Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Indium Software Inc. overall Product Quality score rated by its users and customers.
Indium Software Inc. Product Information
Indium Software Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.indiumsoft.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Indium Software Inc. Pricing
Indium Software Inc. ROI & Value For Money
2.7/5
Indium Software Inc. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Indium Software Inc. overall ROI score rated by its users and customers.
Indium Software Inc. Customer Satisfaction (CSAT)
Indium Software Inc. Customer Satisfaction (CSAT) Score
100 / 100
Indium Software Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indium Software Inc. Customer Service
3/5
Indium Software Inc. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Indium Software Inc.'s Customer Service
Address
41, Cathedral Road, VDS House, 2nd Floor, Sunnyvale, CA 600 086 India
Website
http://www.indiumsoft.com
Phone Number
408-501-8844
Indium Software Inc. as an Employer
3.7/5
Indium Software Inc. has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Indium Software Inc. scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Indium Software Inc. would recommend the brand to a friend. ENPS measures how likely Indium Software Inc. employees would recommend working at Indium Software Inc. to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
