30
NPS
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Indorama Ventures
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About Indorama Ventures' Brand
Indorama Ventures Public Company is a global chemical company.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Indorama Ventures NPS
Indorama Ventures's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether Indorama Ventures's customers would recommend using the product based on a scale of -100 to 100.
Indorama Ventures Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
Indorama Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 36 | Dec 2022 | 36 |
Feb 2023 27 | Feb 2023 | 27 |
Mar 2023 19 | Mar 2023 | 19 |
May 2023 16 | May 2023 | 16 |
May 2024 10 | May 2024 | 10 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 19 | Jul 2024 | 19 |
Nov 2024 23 | Nov 2024 | 23 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 29 | Jan 2025 | 29 |
Sep 2025 30 | Sep 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indorama Ventures NPS by Gender
Indorama Ventures's NPS was rated 100 by Male customers on Comparably.
Male
100
Indorama Ventures's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Indorama Ventures's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Indorama Ventures NPS by Ethnicity
Indorama Ventures's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Indorama Ventures NPS by Usage
Indorama Ventures's NPS was rated 100 points by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Indorama Ventures Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Indorama Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indorama Ventures Customer Loyalty Score by Gender
Indorama Ventures's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Indorama Ventures Customer Loyalty Score by Ethnicity
Indorama Ventures's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Indorama Ventures.
70
out of 100
Asian or Pacific Islander
Indorama Ventures Customer Loyalty Score by Usage
Indorama Ventures's Customer Loyalty score was rated 70% by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Indorama Ventures Product Quality
3.7/5
Indorama Ventures has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Indorama Ventures Product Information
Indorama Ventures’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Indorama Ventures Product Quality
Indorama Ventures's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Indorama Ventures' Product Quality.
Ranked Indorama Ventures Product Quality the Highest
Indorama Ventures Product Quality Score by Gender
Indorama Ventures's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Indorama Ventures.
Male
3.9/5
Female
N/A
Indorama Ventures Product Quality Score by Ethnicity
Indorama Ventures's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Indorama Ventures.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Indorama Ventures Product Quality Score by Usage
Indorama Ventures's Product Quality score was rated 3.8 stars by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Indorama Ventures Pricing
Indorama Ventures ROI & Value For Money
3.7/5
Indorama Ventures has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Indorama Ventures' overall ROI score rated by its users and customers.
Quick Insights into Indorama Ventures ROI
Indorama Ventures's ROI score was rated highest by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
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Ranked Indorama Ventures ROI the Highest
Indorama Ventures ROI Score by Gender
Indorama Ventures's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Indorama Ventures.
Male
4.1/5
Female
N/A
Indorama Ventures ROI Score by Ethnicity
Indorama Ventures's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Indorama Ventures.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Indorama Ventures ROI Score by Usage
Indorama Ventures's ROI score was rated 4.1 stars by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Indorama Ventures Customer Satisfaction (CSAT)
Indorama Ventures Customer Satisfaction (CSAT) Score
88 / 100
Indorama Ventures has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Indorama Ventures Customer Satisfaction
Indorama Ventures's Customer Satisfaction score was rated highest by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
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Ranked Indorama Ventures Customer Satisfaction the Highest
Indorama Ventures Customer Satisfaction Score by Gender
Indorama Ventures's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Indorama Ventures.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Indorama Ventures Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Indorama Ventures' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Indorama Ventures.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Indorama Ventures Customer Satisfaction Score by Usage
Indorama Ventures's Customer Satisfaction score was rated 100 points by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Indorama Ventures Customer Service
3.7/5
Indorama Ventures has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Indorama Ventures's Customer Service
Website
http://www.indoramaventures.com/
Phone Number
+66 2 661 6661
Quick Insights into Indorama Ventures Customer Service
Indorama Ventures's Customer Service score was rated highest by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Indorama Ventures' Customer Service score.
Ranked Indorama Ventures Customer Service the Highest
Indorama Ventures Customer Service Score by Gender
Indorama Ventures's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Indorama Ventures.
Male
4.1/5
Female
N/A
Indorama Ventures Customer Service Score by Ethnicity
Indorama Ventures's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Indorama Ventures.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Indorama Ventures Customer Service Score by Usage
Indorama Ventures's Customer Service score was rated 4.1 stars by customers who have used Indorama Ventures's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Indorama Ventures as an Employer
2.5/5
Indorama Ventures has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Indorama Ventures scored a 30 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Indorama Ventures would recommend the brand to a friend. ENPS measures how likely Indorama Ventures employees would recommend working at Indorama Ventures to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 39% | Promoters |
|---|---|
| 9% | Passive |
| 52% | Detractors |
