67
NPS
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Brand Page
Indosat
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About Indosat's Brand
Indosat Ooredoo is one of Indonesia's largest telecommunication networks and services provider.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
3.6/5
Customer Service
Indosat NPS
Indosat's Net Promoter Score (NPS) is a 67 with 78% Promoters, 11% Passives, and 11% Detractors. Net Promoter Score tracks whether Indosat's customers would recommend using the product based on a scale of -100 to 100.
Indosat Overall NPS
| 78% | Promoters |
|---|---|
| 11% | Passives |
| 11% | Detractors |
Indosat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 75 | Jan 2024 | 75 |
Jun 2024 83 | Jun 2024 | 83 |
Jul 2024 57 | Jul 2024 | 57 |
Aug 2024 63 | Aug 2024 | 63 |
Sep 2024 66 | Sep 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indosat NPS by Gender
Indosat's NPS was rated 67 by Female customers on Comparably.
Female
67
Indosat's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Indosat's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Indosat Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Indosat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indosat Customer Loyalty Score by Gender
Indosat's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Indosat Product Quality
3.7/5
Indosat has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Indosat Product Information
Indosat’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.indosat.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
Quick Insights into Indosat Product Quality
Indosat's Product Quality score was rated highest by Female customers.
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Ranked Indosat Product Quality the Highest
Indosat Product Quality Score by Gender
Indosat's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Indosat Pricing
Indosat ROI & Value For Money
4.1/5
Indosat has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Indosat ROI
Indosat's ROI score was rated highest by Female customers.
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Ranked Indosat ROI the Highest
Indosat ROI Score by Gender
Indosat's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Indosat Customer Satisfaction (CSAT)
Indosat Customer Satisfaction (CSAT) Score
75 / 100
Indosat has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indosat Customer Service
3.6/5
Indosat has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Indosat's Customer Service
Website
http://www.indosat.com/
Quick Insights into Indosat Customer Service
Indosat's Customer Service score was rated highest by Female customers.
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Ranked Indosat Customer Service the Highest
Indosat Customer Service Score by Gender
Indosat's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Indosat as an Employer
3.7/5
Indosat has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Indosat scored a 67 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Indosat would recommend the brand to a friend. ENPS measures how likely Indosat employees would recommend working at Indosat to a friend.
Net Promoter Score
67
NPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
