-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Indosat Ooredoo
Marketing or Exec? Claim Your Free Account
About Indosat Ooredoo's Brand
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Indosat Ooredoo NPS
Indosat Ooredoo's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Indosat Ooredoo's customers would recommend using the product based on a scale of -100 to 100.
Indosat Ooredoo Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Indosat Ooredoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
Apr 2023 -66 | Apr 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indosat Ooredoo Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Indosat Ooredoo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indosat Ooredoo Product Quality
2.2/5
Indosat Ooredoo has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Indosat Ooredoo's overall Product Quality score rated by its users and customers.
Indosat Ooredoo Product Information
Indosat Ooredoo’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.indosatooredoo.com
- Company Size
- 1,001-5,000 Employees
Indosat Ooredoo Pricing
Indosat Ooredoo ROI & Value For Money
2.2/5
Indosat Ooredoo has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Indosat Ooredoo's overall ROI score rated by its users and customers.
Indosat Ooredoo Customer Satisfaction (CSAT)
Indosat Ooredoo Customer Satisfaction (CSAT) Score
50 / 100
Indosat Ooredoo has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indosat Ooredoo Customer Service
2.2/5
Indosat Ooredoo has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Indosat Ooredoo's overall Customer Service score rated by its users and customers.
About Indosat Ooredoo's Customer Service
Address
Jl. Raya Pemuda no 297 Ruko C dan D, Jakarta,
Website
www.indosatooredoo.com
Consumer vs. Employees
Indosat Ooredoo scored a -67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Indosat Ooredoo would recommend the brand to a friend. ENPS measures how likely Indosat Ooredoo employees would recommend working at Indosat Ooredoo to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
