-100
NPS
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IndraStra Global
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About IndraStra Global's Brand
Strategic Analysis and Information Services Provider
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
IndraStra Global NPS
IndraStra Global's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether IndraStra Global's customers would recommend using the product based on a scale of -100 to 100.
IndraStra Global Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
IndraStra Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IndraStra Global Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of IndraStra Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IndraStra Global Product Quality
2.5/5
IndraStra Global has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IndraStra Global's overall Product Quality score rated by its users and customers.
IndraStra Global Product Information
IndraStra Global’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.indrastra.com
- Company Size
- 11-50 Employees
Industry
Public Relations and Communications
IndraStra Global Pricing
IndraStra Global ROI & Value For Money
4/5
IndraStra Global has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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IndraStra Global Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IndraStra Global Customer Service
3.5/5
IndraStra Global has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IndraStra Global's overall Customer Service score rated by its users and customers.
About IndraStra Global's Customer Service
Address
163 W 71st St, New York City, NY 10023
Website
https://www.indrastra.com
Phone Number
+1 (516)-926-0755
IndraStra Global's Social Links
Consumer vs. Employees
IndraStra Global scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of IndraStra Global would recommend the brand to a friend. ENPS measures how likely IndraStra Global employees would recommend working at IndraStra Global to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
