36
NPS
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Indusind Bank
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About Indusind Bank's Brand
Provider of banking and financial services. The company offers life insurance and general insurance products to the customers. It also provides wealth management services comprising of portfolio management, investments in bonds and insurance services. It also sells gold coins.
Brand at a Glance
97%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Indusind Bank NPS
Indusind Bank's Net Promoter Score (NPS) is a 36 with 65% Promoters, 6% Passives, and 29% Detractors. Net Promoter Score tracks whether Indusind Bank's customers would recommend using the product based on a scale of -100 to 100.
Indusind Bank Overall NPS
| 65% | Promoters |
|---|---|
| 6% | Passives |
| 29% | Detractors |
Indusind Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 27 | Dec 2022 | 27 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 32 | Apr 2023 | 32 |
Sep 2023 32 | Sep 2023 | 32 |
Oct 2023 36 | Oct 2023 | 36 |
Apr 2024 31 | Apr 2024 | 31 |
Jun 2024 33 | Jun 2024 | 33 |
Oct 2024 35 | Oct 2024 | 35 |
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 33 | Feb 2025 | 33 |
Mar 2025 34 | Mar 2025 | 34 |
May 2025 36 | May 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indusind Bank NPS by Gender
Indusind Bank's NPS was rated 50 by Male customers on Comparably.
Male
50
Indusind Bank's NPS was rated 50 by Male customers on Comparably.
71%
Promoters
8%
Passives
21%
Detractors
Female
N/A
Indusind Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Indusind Bank NPS by Ethnicity
Indusind Bank's NPS was rated 60 points by both Asian or Pacific Islander and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other 60 | Other | 60 |
Indusind Bank NPS by Age
Indusind Bank's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Indusind Bank NPS by Usage
Indusind Bank's NPS was rated the highest by customers who have used Indusind Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Indusind Bank Customer Reviews
Out of the 5 Indusind Bank customer reviews 5 were positive and 0 were constructive. Indusind Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Indusind Bank Customer Loyalty
97%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
97% of Indusind Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indusind Bank Customer Loyalty Score by Gender
Indusind Bank's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Indusind Bank Customer Loyalty Score by Ethnicity
Indusind Bank's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Indusind Bank.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Indusind Bank Customer Loyalty Score by Age
Indusind Bank's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
Indusind Bank Customer Loyalty Score by Usage
Indusind Bank's Customer Loyalty score was rated 100% by customers who have used Indusind Bank's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Indusind Bank Customer Loyalty Score by Industry
Indusind Bank's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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Indusind Bank Product Quality
4.1/5
Indusind Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Indusind Bank Product Information
Indusind Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Indusind Bank's product the highest.
- Website
- www.indusind.com
- Company Size
- 10,000+ Employees
Quick Insights into Indusind Bank Product Quality
Indusind Bank's Product Quality score was rated highest by customers who have used Indusind Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used Indusind Bank's products/services for 5 to 10 Years.
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Ranked Indusind Bank Product Quality the Highest
Ranked Indusind Bank Product Quality the Lowest
Indusind Bank Product Quality Score by Gender
Indusind Bank's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Indusind Bank Product Quality Score by Ethnicity
Indusind Bank's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Indusind Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.4 | Other | 4.4 |
Indusind Bank Product Quality Score by Age
Indusind Bank's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Indusind Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.1 | 31-35 | 3.1 |
Indusind Bank Product Quality Score by Usage
Indusind Bank's Product Quality score was rated the highest by customers who have used Indusind Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Indusind Bank Product Quality Score by Industry
Indusind Bank's Product Quality score was rated 3.9 stars by Banking and Financial Services industry customers.
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Indusind Bank Pricing
Indusind Bank ROI & Value For Money
3.8/5
Indusind Bank has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Indusind Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Indusind Bank ROI
Indusind Bank's ROI score was rated highest by customers who have used Indusind Bank's products/services for Less than 1 Year, and rated lowest by customers who have used Indusind Bank's products/services for 5 to 10 Years.
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Ranked Indusind Bank ROI the Highest
Ranked Indusind Bank ROI the Lowest
Indusind Bank ROI Score by Gender
Indusind Bank's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Indusind Bank.
Male
3.8/5
Female
N/A
Indusind Bank ROI Score by Ethnicity
Indusind Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Indusind Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.9 | Other | 3.9 |
Indusind Bank ROI Score by Age
Indusind Bank's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Indusind Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.1 | 31-35 | 3.1 |
Indusind Bank ROI Score by Usage
Indusind Bank's ROI score was rated the highest by customers who have used Indusind Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Indusind Bank ROI Score by Industry
Indusind Bank's ROI score was rated 3.7 stars by Banking and Financial Services industry customers.
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Indusind Bank Customer Satisfaction (CSAT)
Indusind Bank Customer Satisfaction (CSAT) Score
81 / 100
Indusind Bank has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
19%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Indusind Bank Customer Satisfaction
Indusind Bank's Customer Satisfaction score was rated highest by customers who have used Indusind Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used Indusind Bank's products/services for 5 to 10 Years.
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Ranked Indusind Bank Customer Satisfaction the Highest
Ranked Indusind Bank Customer Satisfaction the Lowest
Indusind Bank Customer Satisfaction Score by Gender
Indusind Bank's Customer Satisfaction score was rated 86 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Indusind Bank.
86 / 100
MaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Indusind Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Indusind Bank's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Indusind Bank.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Indusind Bank's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Indusind Bank.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Indusind Bank Customer Satisfaction Score by Age
Indusind Bank's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Indusind Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 67% |
Indusind Bank Customer Satisfaction Score by Usage
Indusind Bank's Customer Satisfaction score was rated the highest by customers who have used Indusind Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Indusind Bank Customer Satisfaction Score by Industry
Indusind Bank's Customer Satisfaction score was rated 75 points by Banking and Financial Services industry customers.
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"label": "Banking and Financial Services",
"groupId": 501,
"score": 75,
"stars": 0,
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}Indusind Bank Customer Service
3.8/5
Indusind Bank has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Indusind Bank's Customer Service
Address
841 Senapati Bapat Marg Elphinstone Road, Mumbai, 400013
Website
www.indusind.com
Phone Number
7
Quick Insights into Indusind Bank Customer Service
Indusind Bank's Customer Service score was rated highest by customers who have used Indusind Bank's products/services for Less than 1 Year, and rated lowest by customers who have used Indusind Bank's products/services for 5 to 10 Years.
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Ranked Indusind Bank Customer Service the Highest
Ranked Indusind Bank Customer Service the Lowest
Indusind Bank Customer Service Score by Gender
Indusind Bank's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Indusind Bank.
Male
3.8/5
Female
N/A
Indusind Bank Customer Service Score by Ethnicity
Indusind Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Indusind Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.9 | Other | 3.9 |
Indusind Bank Customer Service Score by Age
Indusind Bank's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Indusind Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.3 | 31-35 | 3.3 |
Indusind Bank Customer Service Score by Usage
Indusind Bank's Customer Service score was rated the highest by customers who have used Indusind Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Indusind Bank Customer Service Score by Industry
Indusind Bank's Customer Service score was rated 3.6 stars by Banking and Financial Services industry customers.
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Indusind Bank as an Employer
4.7/5
Indusind Bank has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Indusind Bank scored a 36 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Indusind Bank would recommend the brand to a friend. ENPS measures how likely Indusind Bank employees would recommend working at Indusind Bank to a friend.
Net Promoter Score
36
NPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 60% | Promoters |
|---|---|
| 11% | Passive |
| 29% | Detractors |
