-23
NPS
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Industrious Office
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About Industrious Office's Brand
Industrious is a community workplace with private offices and collaborative spaces for solo entrepreneurs, law firms, startups, and so on.
Brand at a Glance
42%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Industrious Office NPS
Industrious Office's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Industrious Office's customers would recommend using the product based on a scale of -100 to 100.
Industrious Office Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Industrious Office NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -50 | Feb 2024 | -50 |
Dec 2024 -20 | Dec 2024 | -20 |
Jan 2025 -29 | Jan 2025 | -29 |
Jul 2025 -37 | Jul 2025 | -37 |
Oct 2025 -22 | Oct 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Industrious Office Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Industrious Office users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Industrious Office Product Quality
2.8/5
Industrious Office has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Industrious Office's overall Product Quality score rated by its users and customers.
Industrious Office Product Information
Industrious Office’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Business Services
Real Estate
Industrious Office Pricing
Industrious Office ROI & Value For Money
2.7/5
Industrious Office has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Industrious Office Customer Satisfaction (CSAT)
Industrious Office Customer Satisfaction (CSAT) Score
56 / 100
Industrious Office has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Industrious Office Customer Service
2.7/5
Industrious Office has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Industrious Office's Customer Service
Address
594 Dean Street, Brooklyn, NY
Website
http://www.industriousoffice.com/
Phone Number
+1 (312) 600-5951
Industrious Office as an Employer
2.5/5
Industrious Office has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Industrious Office scored a -23 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Industrious Office would recommend the brand to a friend. ENPS measures how likely Industrious Office employees would recommend working at Industrious Office to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
