0
NPS
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Industry Ventures
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About Industry Ventures' Brand
Industry Ventures, leading investment firm focused on the venture capital market, manages over $2 billion of institutional capital.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Industry Ventures NPS
Industry Ventures's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Industry Ventures's customers would recommend using the product based on a scale of -100 to 100.
Industry Ventures Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Industry Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Industry Ventures Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Industry Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Industry Ventures Product Quality
2.5/5
Industry Ventures has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Industry Ventures' overall Product Quality score rated by its users and customers.
Industry Ventures Product Information
Industry Ventures’s product quality score is a 2.5 out of 5 as rated by its users and customers.
Industry Ventures Pricing
Industry Ventures ROI & Value For Money
3.5/5
Industry Ventures has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Industry Ventures' overall ROI score rated by its users and customers.
Industry Ventures Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Industry Ventures Customer Service
3.5/5
Industry Ventures has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Industry Ventures' overall Customer Service score rated by its users and customers.
About Industry Ventures's Customer Service
Address
30 Hotaling Place, Third Floor, San Francisco, CA 94111
Website
http://www.industryventures.com
