68
NPS
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Industry Weapon
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About Industry Weapon's Brand
Industry Weapon, a digital media company, specializes in simplifying and advancing the applications of digital signage.
Brand at a Glance
4.2/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Industry Weapon NPS
Industry Weapon's Net Promoter Score (NPS) is a 68 with 76% Promoters, 16% Passives, and 8% Detractors. Net Promoter Score tracks whether Industry Weapon's customers would recommend using the product based on a scale of -100 to 100.
Industry Weapon Overall NPS
| 76% | Promoters |
|---|---|
| 16% | Passives |
| 8% | Detractors |
Industry Weapon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Industry Weapon NPS by Usage
Industry Weapon's NPS was rated the highest by customers who have used Industry Weapon's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
Industry Weapon Product Quality
4.2/5
Industry Weapon has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Industry Weapon Product Information
Industry Weapon serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Industry Weapon supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Industry Weapon’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
SaaS
Languages Supported
English
Product Type
Digital Signage Software
Industry Weapon Pricing
Industry Weapon ROI & Value For Money
4.4/5
Industry Weapon has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Industry Weapon Pricing Plans
Industry Weapon has a pricing structure that accommodates small, medium, and large businesses. Starting from $750/year, Industry Weapon uses a subscription model.
Who Uses Industry Weapon?
Small Businesses
Medium Businesses
Large Enterprises
Industry Weapon Customer Service
5/5
Industry Weapon has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Industry Weapon's Customer Service
Address
Pittsburgh, PA 15220
Website
http://www.industryweapon.com
Phone Number
4129234712
Industry Weapon's Social Links
Consumer vs. Employees
Industry Weapon scored a 68 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Industry Weapon would recommend the brand to a friend. ENPS measures how likely Industry Weapon employees would recommend working at Industry Weapon to a friend.
Net Promoter Score
68
NPS Score
| 76% | Promoters |
|---|---|
| 16% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
