0
NPS
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INEOS Nitriles
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About INEOS Nitriles' Brand
INEOS is a global manufacturer of petrochemicals, specialty chemicals and oil products.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
INEOS Nitriles NPS
INEOS Nitriles's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether INEOS Nitriles's customers would recommend using the product based on a scale of -100 to 100.
INEOS Nitriles Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
INEOS Nitriles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INEOS Nitriles Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of INEOS Nitriles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
INEOS Nitriles Product Quality
5/5
INEOS Nitriles has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock INEOS Nitriles' overall Product Quality score rated by its users and customers.
INEOS Nitriles Product Information
INEOS Nitriles’s product quality score is a 5 out of 5 as rated by its users and customers.
INEOS Nitriles Pricing
INEOS Nitriles ROI & Value For Money
4/5
INEOS Nitriles has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock INEOS Nitriles' overall ROI score rated by its users and customers.
INEOS Nitriles Customer Service
4/5
INEOS Nitriles has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock INEOS Nitriles' overall Customer Service score rated by its users and customers.
About INEOS Nitriles's Customer Service
Website
http://www.ineos.com/businesses/ineos-nitriles
Consumer vs. Employees
INEOS Nitriles scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of INEOS Nitriles would recommend the brand to a friend. ENPS measures how likely INEOS Nitriles employees would recommend working at INEOS Nitriles to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
