57
NPS
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InEvent
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About InEvent's Brand
InEvent is the most powerful software for professional events. If your company needs a platform for B2B events, video-driven conferences, or any virtual or hybrid experience, InEvent is the perfect solution.
Brand at a Glance
84%
Customer Loyalty
4.4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
InEvent NPS
InEvent's Net Promoter Score (NPS) is a 57 with 64% Promoters, 29% Passives, and 7% Detractors. Net Promoter Score tracks whether InEvent's customers would recommend using the product based on a scale of -100 to 100.
InEvent Overall NPS
| 64% | Promoters |
|---|---|
| 29% | Passives |
| 7% | Detractors |
InEvent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
Dec 2024 60 | Dec 2024 | 60 |
Jan 2025 66 | Jan 2025 | 66 |
Feb 2025 71 | Feb 2025 | 71 |
May 2025 54 | May 2025 | 54 |
Jul 2025 50 | Jul 2025 | 50 |
Apr 2026 53 | Apr 2026 | 53 |
May 2026 57 | May 2026 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InEvent Customer Reviews
Out of the 2 InEvent customer reviews 1 was positive and 1 was constructive. InEvent customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
InEvent Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of InEvent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InEvent Product Quality
4.4/5
InEvent has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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InEvent Product Information
InEvent’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://inevent.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
InEvent Pricing
InEvent ROI & Value For Money
3.9/5
InEvent has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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InEvent Customer Satisfaction (CSAT)
InEvent Customer Satisfaction (CSAT) Score
100 / 100
InEvent has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InEvent Customer Service
3.9/5
InEvent has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About InEvent's Customer Service
Address
881 Peachtree St, Atlanta, GA 30309
Website
https://inevent.com/
InEvent's Social Links
InEvent as an Employer
2.9/5
InEvent has a 2.9/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
InEvent scored a 57 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of InEvent would recommend the brand to a friend. ENPS measures how likely InEvent employees would recommend working at InEvent to a friend.
Net Promoter Score
57
NPS Score
| 64% | Promoters |
|---|---|
| 29% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
