0
NPS
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InfiCare Technologies
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About InfiCare Technologies' Brand
InfiCare provides contract and direct hire staffing services across the US for client in HealthCare and IT domains.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
InfiCare Technologies NPS
InfiCare Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether InfiCare Technologies's customers would recommend using the product based on a scale of -100 to 100.
InfiCare Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
InfiCare Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InfiCare Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of InfiCare Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InfiCare Technologies Product Quality
2.2/5
InfiCare Technologies has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock InfiCare Technologies' overall Product Quality score rated by its users and customers.
InfiCare Technologies Product Information
InfiCare Technologies’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.inficaretech.com
- Company Size
- 201-500 Employees
Industry
Professional Services
InfiCare Technologies Pricing
InfiCare Technologies ROI & Value For Money
2.7/5
InfiCare Technologies has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock InfiCare Technologies' overall ROI score rated by its users and customers.
InfiCare Technologies Customer Satisfaction (CSAT)
InfiCare Technologies Customer Satisfaction (CSAT) Score
50 / 100
InfiCare Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InfiCare Technologies Customer Service
2.7/5
InfiCare Technologies has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock InfiCare Technologies' overall Customer Service score rated by its users and customers.
About InfiCare Technologies's Customer Service
Address
22375 Broaderick Dr, Suite 225, Dulles, VA 20166
Website
http://www.inficaretech.com
Phone Number
7039451800
InfiCare Technologies as an Employer
4.6/5
InfiCare Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
InfiCare Technologies scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of InfiCare Technologies would recommend the brand to a friend. ENPS measures how likely InfiCare Technologies employees would recommend working at InfiCare Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
