12
NPS
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Infinite Campus
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About Infinite Campus' Brand
Infinite Campus has successfully implemented its solutions for customers of all sizes. As the largest American-owned student information system.
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Infinite Campus NPS
Infinite Campus's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Infinite Campus's customers would recommend using the product based on a scale of -100 to 100.
Infinite Campus Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Infinite Campus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 39 | Nov 2022 | 39 |
Apr 2023 42 | Apr 2023 | 42 |
Jun 2023 35 | Jun 2023 | 35 |
Jul 2023 29 | Jul 2023 | 29 |
Aug 2023 32 | Aug 2023 | 32 |
Oct 2023 21 | Oct 2023 | 21 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 20 | Feb 2024 | 20 |
Apr 2024 19 | Apr 2024 | 19 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2025 12 | Dec 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infinite Campus NPS by Gender
Male customers rated Infinite Campus's NPS 3 points higher than Female customers.
Male
-25
Infinite Campus's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-28
Infinite Campus's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Infinite Campus NPS by Ethnicity
Infinite Campus's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Infinite Campus NPS by Usage
Infinite Campus's NPS was rated -34 points by customers who have used Infinite Campus's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Infinite Campus Customer Reviews
Out of the 2 Infinite Campus customer reviews 1 was positive and 1 was constructive. Infinite Campus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Infinite Campus Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Infinite Campus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Infinite Campus Customer Loyalty Score by Gender
Female customers rated Infinite Campus's Customer Loyalty score 19% higher than Male customers.
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Male
55%
Yes
Female
74%
Yes
Infinite Campus Customer Loyalty Score by Ethnicity
Infinite Campus's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Infinite Campus.
74
out of 100
Caucasian
Infinite Campus Customer Loyalty Score by Usage
Infinite Campus's Customer Loyalty score was rated 40% by customers who have used Infinite Campus's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Infinite Campus Customer Loyalty Score by Industry
Infinite Campus's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Infinite Campus Product Quality
3.8/5
Infinite Campus has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Infinite Campus Product Information
Infinite Campus’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Infinite Campus's product the highest. Reviewers from the Tech industry rated Infinite Campus the lowest at 2.3.
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Quick Insights into Infinite Campus Product Quality
Infinite Campus's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked Infinite Campus Product Quality the Highest
Ranked Infinite Campus Product Quality the Lowest
Infinite Campus Product Quality Score by Gender
Female customers rated Infinite Campus's Product Quality score 0.5 stars higher than Male customers.
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Male
2.6/5
Female
3.1/5
Infinite Campus Product Quality Score by Ethnicity
Infinite Campus's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Infinite Campus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Infinite Campus Product Quality Score by Usage
Infinite Campus's Product Quality score was rated 2.3 stars by customers who have used Infinite Campus's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Infinite Campus Product Quality Score by Industry
Infinite Campus's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Infinite Campus Pricing
Infinite Campus ROI & Value For Money
3.4/5
Infinite Campus has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Infinite Campus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Infinite Campus.
Quick Insights into Infinite Campus ROI
Infinite Campus's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Infinite Campus ROI the Highest
Ranked Infinite Campus ROI the Lowest
Infinite Campus ROI Score by Gender
Female customers rated Infinite Campus's ROI score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Infinite Campus.
Male
1.7/5
Female
3.1/5
Infinite Campus ROI Score by Ethnicity
Infinite Campus's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Infinite Campus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Infinite Campus ROI Score by Usage
Infinite Campus's ROI score was rated 1.6 stars by customers who have used Infinite Campus's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Infinite Campus ROI Score by Industry
Infinite Campus's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Infinite Campus Customer Satisfaction (CSAT)
Infinite Campus Customer Satisfaction (CSAT) Score
69 / 100
Infinite Campus has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Infinite Campus Customer Satisfaction
Infinite Campus's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Infinite Campus Customer Satisfaction the Highest
Ranked Infinite Campus Customer Satisfaction the Lowest
Infinite Campus Customer Satisfaction Score by Gender
Female customers rated Infinite Campus's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Infinite Campus.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
57 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
Infinite Campus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Infinite Campus' Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Infinite Campus.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
14%
Infinite Campus Customer Satisfaction Score by Usage
Infinite Campus's Customer Satisfaction score was rated 33 points by customers who have used Infinite Campus's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Infinite Campus Customer Satisfaction Score by Industry
Infinite Campus's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Infinite Campus Customer Satisfaction Score by Industry",
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"label": "Tech",
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"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 57,
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}Infinite Campus Customer Service
3.3/5
Infinite Campus has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Infinite Campus' overall Customer Service score rated by its users and customers.
About Infinite Campus's Customer Service
Address
4321 109th Ave NE, Minneapolis, MN 55449-6794
Website
http://www.infinitecampus.com
Phone Number
6516310000
Quick Insights into Infinite Campus Customer Service
Infinite Campus's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Infinite Campus' Customer Service score.
Ranked Infinite Campus Customer Service the Highest
Ranked Infinite Campus Customer Service the Lowest
Infinite Campus Customer Service Score by Gender
Female customers rated Infinite Campus's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Infinite Campus.
Male
2.1/5
Female
2.9/5
Infinite Campus Customer Service Score by Ethnicity
Infinite Campus's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Infinite Campus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Infinite Campus Customer Service Score by Usage
Infinite Campus's Customer Service score was rated 2 stars by customers who have used Infinite Campus's products/services for Less than 1 Year.
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Infinite Campus Customer Service Score by Industry
Infinite Campus's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Infinite Campus as an Employer
3.0/5
Infinite Campus has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Infinite Campus scored a 12 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Infinite Campus would recommend the brand to a friend. ENPS measures how likely Infinite Campus employees would recommend working at Infinite Campus to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 46% | Promoters |
|---|---|
| 7% | Passive |
| 47% | Detractors |
