38
NPS
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Influenster
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About Influenster's Brand
A product discovery and reviews platform that enables consumers to find new products and get advice to make informed purchases.
Brand at a Glance
94%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Influenster NPS
Influenster's Net Promoter Score (NPS) is a 38 with 60% Promoters, 18% Passives, and 22% Detractors. Net Promoter Score tracks whether Influenster's customers would recommend using the product based on a scale of -100 to 100.
Influenster Overall NPS
| 60% | Promoters |
|---|---|
| 18% | Passives |
| 22% | Detractors |
Influenster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 39 | Jun 2024 | 39 |
Jul 2024 37 | Jul 2024 | 37 |
Aug 2024 37 | Aug 2024 | 37 |
Sep 2024 36 | Sep 2024 | 36 |
Oct 2024 38 | Oct 2024 | 38 |
Nov 2024 38 | Nov 2024 | 38 |
Dec 2024 38 | Dec 2024 | 38 |
Jan 2025 38 | Jan 2025 | 38 |
Mar 2025 38 | Mar 2025 | 38 |
Apr 2025 38 | Apr 2025 | 38 |
May 2025 38 | May 2025 | 38 |
Nov 2025 38 | Nov 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Influenster NPS by Gender
Female customers rated Influenster's NPS 20 points higher than Male customers.
Male
20
Influenster's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
40
Influenster's NPS was rated 40 by Female customers on Comparably.
59%
Promoters
22%
Passives
19%
Detractors
Influenster NPS by Ethnicity
Influenster's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Hispanic or Latino 24 | Hispanic or Latino | 24 |
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
Influenster NPS by Age
Influenster's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Influenster NPS by Usage
Influenster's NPS was rated the highest by customers who have used Influenster's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 38 | Less than 1 Year | 38 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Influenster Customer Reviews
Out of the 17 Influenster customer reviews 15 were positive and 2 were constructive. Influenster customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Influenster Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Influenster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Influenster Customer Loyalty Score by Gender
Female customers rated Influenster's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Influenster.
Male
82%
Yes
Female
97%
Yes
Influenster Customer Loyalty Score by Ethnicity
Influenster's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Influenster.
94
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
Influenster Customer Loyalty Score by Age
Influenster's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Influenster.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 90% | 26-30 | 90% |
31-35 94% | 31-35 | 94% |
36-40 90% | 36-40 | 90% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
Influenster Customer Loyalty Score by Usage
Influenster's Customer Loyalty score was rated the highest by customers who have used Influenster's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Influenster Customer Loyalty Score by Industry
Influenster's Customer Loyalty score was rated 100% by both Fashion and Beauty and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Influenster Product Quality
3.9/5
Influenster has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Influenster's overall Product Quality score rated by its users and customers.
Influenster Product Information
Influenster’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Influenster's product the highest. Reviewers from the Fashion and Beauty industry rated Influenster the lowest at 3.6.
- Website
- http://www.influenster.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Social
Quick Insights into Influenster Product Quality
Influenster's Product Quality score was rated highest by customers who have used Influenster's products/services for 1 to 2 Years, and rated lowest by customers who have used Influenster's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Influenster's Product Quality.
Ranked Influenster Product Quality the Highest
Ranked Influenster Product Quality the Lowest
Influenster Product Quality Score by Gender
Influenster's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Influenster.
Male
4.1/5
Female
4.1/5
Influenster Product Quality Score by Ethnicity
Influenster's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Influenster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Influenster Product Quality Score by Age
Influenster's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Influenster.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4 | 41-45 | 4 |
46-50 4.1 | 46-50 | 4.1 |
Influenster Product Quality Score by Usage
Influenster's Product Quality score was rated the highest by customers who have used Influenster's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Influenster Product Quality Score by Industry
Influenster's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Influenster Pricing
Influenster ROI & Value For Money
3.9/5
Influenster has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Influenster's overall ROI score rated by its users and customers.
Influenster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from Influenster.
Quick Insights into Influenster ROI
Influenster's ROI score was rated highest by customers who have used Influenster's products/services for 1 to 2 Years, and rated lowest by customers from the Fashion and Beauty industry.
Sign Up to unlock insights into how customers have ranked Influenster's ROI score.
Ranked Influenster ROI the Highest
Ranked Influenster ROI the Lowest
Influenster ROI Score by Gender
Influenster's ROI score was rated 3.9 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Influenster.
Male
3.9/5
Female
3.9/5
Influenster ROI Score by Ethnicity
Influenster's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Influenster.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Influenster ROI Score by Age
Influenster's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Influenster.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.9 | 46-50 | 3.9 |
Influenster ROI Score by Usage
Influenster's ROI score was rated the highest by customers who have used Influenster's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Influenster ROI Score by Industry
Influenster's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Influenster Customer Satisfaction (CSAT)
Influenster Customer Satisfaction (CSAT) Score
70 / 100
Influenster has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
31%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Influenster Customer Satisfaction
Influenster's Customer Satisfaction score was rated highest by customers who have used Influenster's products/services for 1 to 2 Years, and rated lowest by customers from the Fashion and Beauty industry.
Sign Up to unlock insights into how customers have ranked Influenster's Customer Satisfaction.
Ranked Influenster Customer Satisfaction the Highest
Ranked Influenster Customer Satisfaction the Lowest
Influenster Customer Satisfaction Score by Gender
Male customers rated Influenster's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Influenster.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
78 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 5% | |
Very Dissatisfied | 3% |
Influenster Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Influenster's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Influenster.
77 / 100
Very Satisfied
37%
Satisfied
40%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
2%
CSAT according to Hispanic or Latino
Influenster's Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Influenster.
72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Influenster's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Influenster.
86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
Influenster Customer Satisfaction Score by Age
Influenster's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Influenster.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 77% | |||||||||||||||
| 36-40 | 63% | |||||||||||||||
| 41-45 | 76% | |||||||||||||||
| 46-50 | 100% |
Influenster Customer Satisfaction Score by Usage
Influenster's Customer Satisfaction score was rated the highest by customers who have used Influenster's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Influenster Customer Satisfaction Score by Industry
Influenster's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Influenster Customer Service
3.7/5
Influenster has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Influenster's overall Customer Service score rated by its users and customers.
About Influenster's Customer Service
Address
285 West Broadway, Suite 500, New York City, NY
Website
http://www.influenster.com
Quick Insights into Influenster Customer Service
Influenster's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Fashion and Beauty industry.
Sign Up to unlock insights into how customers have ranked Influenster's Customer Service score.
Ranked Influenster Customer Service the Highest
Ranked Influenster Customer Service the Lowest
Influenster Customer Service Score by Gender
Male customers rated Influenster's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Influenster.
Male
4.4/5
Female
3.5/5
Influenster Customer Service Score by Ethnicity
Influenster's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Influenster.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Influenster Customer Service Score by Age
Influenster's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Influenster.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.9 | 46-50 | 3.9 |
Influenster Customer Service Score by Usage
Influenster's Customer Service score was rated the highest by customers who have used Influenster's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Influenster Customer Service Score by Industry
Influenster's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Influenster as an Employer
2.4/5
Influenster has a 2.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Influenster scored a 38 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Influenster would recommend the brand to a friend. ENPS measures how likely Influenster employees would recommend working at Influenster to a friend.
Net Promoter Score
38
NPS Score
| 60% | Promoters |
|---|---|
| 18% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 35% | Promoters |
|---|---|
| 6% | Passive |
| 59% | Detractors |
