46
NPS
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Influitive
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About Influitive's Brand
"Influitive's SaaS solutions drive high-conversion pipeline by supercharging the engagement and activity of customers, evangelists and influencers that love you"
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Influitive CMO
Influitive NPS
Influitive's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether Influitive's customers would recommend using the product based on a scale of -100 to 100.
Influitive Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
Influitive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 20 | Mar 2020 | 20 |
Apr 2020 0 | Apr 2020 | 0 |
May 2020 11 | May 2020 | 11 |
Aug 2020 53 | Aug 2020 | 53 |
Sep 2020 53 | Sep 2020 | 53 |
Sep 2021 50 | Sep 2021 | 50 |
Dec 2021 46 | Dec 2021 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Influitive NPS by Usage
Influitive's NPS was rated the highest by customers who have used Influitive's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 65 | Less than 1 Year | 65 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
Influitive Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Influitive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Influitive Product Quality
4.2/5
Influitive has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Influitive Product Information
Influitive serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, and Latin America. Influitive supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Influitive’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Public Relations and Communications industry rated Influitive's product the highest.
- Website
- http://www.Influitive.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Media
Languages Supported
English
Product Type
Customer Loyalty Software
Communication Software
Customer Experience Software
Content Marketing Software
Brand Management Software
Online Community Software
Customer Engagement Software
Feedback and Reviews Management Software
Referral Marketing Software
Advocacy Software
Quick Insights into Influitive Product Quality
Influitive's Product Quality score was rated highest by customers who have used Influitive's products/services for 1 to 2 Years.
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Ranked Influitive Product Quality the Highest
Influitive Product Quality Score by Usage
Influitive's Product Quality score was rated 4.6 stars by customers who have used Influitive's products/services for 1 to 2 Years.
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Influitive Product Quality Score by Industry
Influitive's Product Quality score was rated 4.6 stars by Public Relations and Communications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Influitive Pricing
Influitive ROI & Value For Money
3.8/5
Influitive has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Influitive Pricing Plans
Influitive has a pricing structure that accommodates medium and large businesses.
Who Uses Influitive?
Medium Businesses
Large Enterprises
Influitive Customer Satisfaction (CSAT)
Influitive Customer Satisfaction (CSAT) Score
100 / 100
Influitive has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Influitive Customer Service
3.8/5
Influitive has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Influitive's Customer Service
Address
111 Peter Street, 3rd Floor, Ontario, OH M5V2G9
Website
http://www.Influitive.com
Phone Number
1 888-684-0758
Influitive's Social Links
Influitive as an Employer
3.7/5
Influitive has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Influitive scored a 46 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Influitive would recommend the brand to a friend. ENPS measures how likely Influitive employees would recommend working at Influitive to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
