0
NPS
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Brand Page
InfoObjects
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About InfoObjects' Brand
Apache Spark Consulting
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
InfoObjects NPS
InfoObjects's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether InfoObjects's customers would recommend using the product based on a scale of -100 to 100.
InfoObjects Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
InfoObjects NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InfoObjects Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of InfoObjects users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InfoObjects Product Quality
5/5
InfoObjects has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock InfoObjects' overall Product Quality score rated by its users and customers.
InfoObjects Product Information
InfoObjects’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.infoobjects.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
SaaS
InfoObjects Pricing
InfoObjects ROI & Value For Money
5/5
InfoObjects has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock InfoObjects' overall ROI score rated by its users and customers.
InfoObjects Customer Satisfaction (CSAT)
InfoObjects Customer Satisfaction (CSAT) Score
100 / 100
InfoObjects has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InfoObjects Customer Service
5/5
InfoObjects has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock InfoObjects' overall Customer Service score rated by its users and customers.
About InfoObjects's Customer Service
Address
2041 Mission College Boulevard, Suite 280, Santa Clara, CA
Website
http://www.infoobjects.com/
Phone Number
14089882000
InfoObjects as an Employer
3.9/5
InfoObjects has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
InfoObjects scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of InfoObjects would recommend the brand to a friend. ENPS measures how likely InfoObjects employees would recommend working at InfoObjects to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
