38
NPS
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infragistics
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About infragistics' Brand
As the world leader of user interface development tools and User Experience experts, Infragistics empowers developers.
Brand at a Glance
55%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
infragistics NPS
infragistics's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether infragistics's customers would recommend using the product based on a scale of -100 to 100.
infragistics Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
infragistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 39 | Aug 2020 | 39 |
Dec 2021 30 | Dec 2021 | 30 |
Jun 2022 35 | Jun 2022 | 35 |
Sep 2023 37 | Sep 2023 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
infragistics NPS by Usage
infragistics's NPS was rated the highest by customers who have used infragistics's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 65 | 5 to 10 Years | 65 |
infragistics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of infragistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
infragistics Product Quality
3.9/5
infragistics has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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infragistics Product Information
infragistics serves markets in the United States. infragistics supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
infragistics’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated infragistics's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated infragistics the lowest at 3.
- Website
- http://infragistics.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Spanish
Russian
Product Type
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Data Visualization Software
Quick Insights into infragistics Product Quality
infragistics's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Wholesale industry.
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Ranked infragistics Product Quality the Highest
Ranked infragistics Product Quality the Lowest
infragistics Product Quality Score by Usage
infragistics's Product Quality score was rated the highest by customers who have used infragistics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
infragistics Product Quality Score by Industry
infragistics's Product Quality score was rated the highest by Tech industry customers, and the lowest by Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
infragistics Pricing
infragistics ROI & Value For Money
3.8/5
infragistics has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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infragistics Pricing Plans
infragistics has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/year, infragistics uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses infragistics?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into infragistics ROI
infragistics's ROI score was rated highest by customers from the Tech industry.
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Ranked infragistics ROI the Highest
infragistics ROI Score by Industry
infragistics's ROI score was rated 4.5 stars by Tech industry customers.
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infragistics Customer Satisfaction (CSAT)
infragistics Customer Satisfaction (CSAT) Score
33 / 100
infragistics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
infragistics Customer Service
4/5
infragistics has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About infragistics's Customer Service
Address
2 Commerce Drive, Cranbury, NJ
Website
http://infragistics.com
Phone Number
1(800) 231-8588
infragistics as an Employer
4.1/5
infragistics has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
infragistics scored a 38 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of infragistics would recommend the brand to a friend. ENPS measures how likely infragistics employees would recommend working at infragistics to a friend.
Net Promoter Score
38
NPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
