-100
NPS
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Brand Page
Infront Webworks
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About Infront Webworks' Brand
Colorado Springs Digital Agency specializing in SEO, Digital Marketing, Web Design & Development.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
Infront Webworks NPS
Infront Webworks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Infront Webworks's customers would recommend using the product based on a scale of -100 to 100.
Infront Webworks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Infront Webworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infront Webworks Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Infront Webworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Infront Webworks Product Quality
1.5/5
Infront Webworks has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Infront Webworks' overall Product Quality score rated by its users and customers.
Infront Webworks Product Information
Infront Webworks’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.infront.com
- Company Size
- 1-10 Employees
Industry
Marketing, Advertising and Research
Infront Webworks Pricing
Infront Webworks ROI & Value For Money
1.5/5
Infront Webworks has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Infront Webworks' overall ROI score rated by its users and customers.
Infront Webworks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Infront Webworks Customer Service
3/5
Infront Webworks has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Infront Webworks' overall Customer Service score rated by its users and customers.
About Infront Webworks's Customer Service
Address
5350 Tomah Dr, Suite 2800, Colorado Springs, CO 80918
Website
https://www.infront.com
Phone Number
7195774404
Infront Webworks's Social Links
Infront Webworks as an Employer
4.5/5
Infront Webworks has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Infront Webworks scored a -100 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Infront Webworks would recommend the brand to a friend. ENPS measures how likely Infront Webworks employees would recommend working at Infront Webworks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 94% | Promoters |
|---|---|
| 0% | Passive |
| 6% | Detractors |
