-12
NPS
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Ingram Content Group
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About Ingram Content Group's Brand
Ingram Content Group is a dedicated partner for publishers, retailers, educators, and libraries, we are working towards a vision of the world where anyone, no matter where they are, has easy access to the books they want.
Brand at a Glance
63%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Ingram Content Group NPS
Ingram Content Group's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Ingram Content Group's customers would recommend using the product based on a scale of -100 to 100.
Ingram Content Group Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Ingram Content Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 20 | Nov 2023 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
Aug 2024 -15 | Aug 2024 | -15 |
Oct 2025 0 | Oct 2025 | 0 |
Dec 2025 -11 | Dec 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ingram Content Group Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Ingram Content Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ingram Content Group Product Quality
2.6/5
Ingram Content Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Ingram Content Group Product Information
Ingram Content Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://ingramcontent.com
- Company Size
- 1,001-5,000 Employees
Industry
Media and Entertainment
Ingram Content Group Pricing
Ingram Content Group ROI & Value For Money
2.8/5
Ingram Content Group has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Ingram Content Group Customer Satisfaction (CSAT)
Ingram Content Group Customer Satisfaction (CSAT) Score
37 / 100
Ingram Content Group has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ingram Content Group Customer Service
3/5
Ingram Content Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ingram Content Group's Customer Service
Address
14 Ingram Blvd, La Vergne, TN 37086
Website
http://ingramcontent.com
Phone Number
615-793-5000
Ingram Content Group as an Employer
2.9/5
Ingram Content Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Ingram Content Group scored a -12 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Ingram Content Group would recommend the brand to a friend. ENPS measures how likely Ingram Content Group employees would recommend working at Ingram Content Group to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 19% | Promoters |
|---|---|
| 16% | Passive |
| 65% | Detractors |
