-50
NPS
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Inkling
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About Inkling's Brand
Inkling changes the way businesses share knowledge with their employees, partners, and customers.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Inkling NPS
Inkling's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether Inkling's customers would recommend using the product based on a scale of -100 to 100.
Inkling Overall NPS
| 20% | Promoters |
|---|---|
| 10% | Passives |
| 70% | Detractors |
Inkling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -66 | Aug 2020 | -66 |
Oct 2021 -50 | Oct 2021 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inkling Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Inkling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inkling Product Quality
4/5
Inkling has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inkling's overall Product Quality score rated by its users and customers.
Inkling Product Information
Inkling serves markets in the United States. Inkling supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Inkling’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.inkling.com
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Workforce Management Software
Content Management System (CMS) Software
Web Collaboration Software
Field Service Management (FSM) Software
Employee Engagement Software
Retail Management Software
Retail Store Software
Food Service Management Software
Franchise Management Software
Inkling Pricing
Inkling ROI & Value For Money
4/5
Inkling has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inkling's overall ROI score rated by its users and customers.
Inkling Pricing Plans
Inkling has a pricing structure that accommodates small and medium businesses.
Who Uses Inkling?
Small Businesses
Medium Businesses
Inkling Customer Satisfaction (CSAT)
Inkling Customer Satisfaction (CSAT) Score
100 / 100
Inkling has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inkling Customer Service
3.7/5
Inkling has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Inkling's overall Customer Service score rated by its users and customers.
About Inkling's Customer Service
Address
343 Sansome, San Francisco, CA
Website
http://www.inkling.com
Phone Number
(415) 975-4420
Consumer vs. Employees
Inkling scored a -50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Inkling would recommend the brand to a friend. ENPS measures how likely Inkling employees would recommend working at Inkling to a friend.
Net Promoter Score
-50
NPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
