32
NPS
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InMobi
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About InMobi's Brand
At InMobi, our vision is to improve users' lives by enabling them to get the most value from mobile devices.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
InMobi NPS
InMobi's Net Promoter Score (NPS) is a 32 with 57% Promoters, 18% Passives, and 25% Detractors. Net Promoter Score tracks whether InMobi's customers would recommend using the product based on a scale of -100 to 100.
InMobi Overall NPS
| 57% | Promoters |
|---|---|
| 18% | Passives |
| 25% | Detractors |
InMobi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 62 | May 2022 | 62 |
Jun 2022 64 | Jun 2022 | 64 |
Aug 2022 52 | Aug 2022 | 52 |
Sep 2022 55 | Sep 2022 | 55 |
Dec 2022 48 | Dec 2022 | 48 |
Jan 2023 41 | Jan 2023 | 41 |
May 2023 42 | May 2023 | 42 |
Jul 2023 37 | Jul 2023 | 37 |
Aug 2023 40 | Aug 2023 | 40 |
Oct 2023 42 | Oct 2023 | 42 |
Apr 2024 37 | Apr 2024 | 37 |
May 2024 32 | May 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InMobi NPS by Gender
Female customers rated InMobi's NPS 59 points higher than Male customers.
Male
-25
InMobi's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
34
InMobi's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
InMobi NPS by Ethnicity
InMobi's NPS was rated -25 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
InMobi NPS by Age
InMobi's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
InMobi NPS by Usage
InMobi's NPS was rated 0 points by customers who have used InMobi's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
InMobi Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of InMobi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InMobi Customer Loyalty Score by Gender
Male customers rated InMobi's Customer Loyalty score 19% higher than Female customers.
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Male
89%
Yes
Female
70%
Yes
InMobi Customer Loyalty Score by Ethnicity
InMobi's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of InMobi.
78
out of 100
Asian or Pacific Islander
InMobi Customer Loyalty Score by Age
InMobi's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 70% | 31-35 | 70% |
InMobi Customer Loyalty Score by Usage
InMobi's Customer Loyalty score was rated the highest by customers who have used InMobi's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
InMobi Customer Loyalty Score by Industry
InMobi's Customer Loyalty score was rated 100% by Tech industry customers.
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InMobi Product Quality
3.8/5
InMobi has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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InMobi Product Information
InMobi’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated InMobi's product the highest.
- Website
- http://inmobi.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Marketing and Advertising
Quick Insights into InMobi Product Quality
InMobi's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used InMobi's products/services for 1 to 2 Years.
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Ranked InMobi Product Quality the Highest
Ranked InMobi Product Quality the Lowest
InMobi Product Quality Score by Gender
Female customers rated InMobi's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
InMobi Product Quality Score by Ethnicity
InMobi's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of InMobi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
InMobi Product Quality Score by Age
InMobi's Product Quality score was rated 4.3 stars by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of InMobi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 4.3 | 31-35 | 4.3 |
InMobi Product Quality Score by Usage
InMobi's Product Quality score was rated the highest by customers who have used InMobi's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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InMobi Product Quality Score by Industry
InMobi's Product Quality score was rated 4 stars by Tech industry customers.
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InMobi Pricing
InMobi ROI & Value For Money
4/5
InMobi has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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InMobi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into InMobi ROI
InMobi's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used InMobi's products/services for 1 to 2 Years.
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Ranked InMobi ROI the Highest
Ranked InMobi ROI the Lowest
InMobi ROI Score by Gender
Female customers rated InMobi's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of InMobi.
Male
3.5/5
Female
3.6/5
InMobi ROI Score by Ethnicity
InMobi's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of InMobi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
InMobi ROI Score by Age
InMobi's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of InMobi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 4.1 | 31-35 | 4.1 |
InMobi ROI Score by Usage
InMobi's ROI score was rated the highest by customers who have used InMobi's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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InMobi ROI Score by Industry
InMobi's ROI score was rated 3.8 stars by Tech industry customers.
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InMobi Customer Satisfaction (CSAT)
InMobi Customer Satisfaction (CSAT) Score
77 / 100
InMobi has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
53%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into InMobi Customer Satisfaction
InMobi's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used InMobi's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked InMobi's Customer Satisfaction.
Ranked InMobi Customer Satisfaction the Highest
Ranked InMobi Customer Satisfaction the Lowest
InMobi Customer Satisfaction Score by Gender
Female customers rated InMobi's Customer Satisfaction score 28 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of InMobi.
72 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
InMobi Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
InMobi's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
InMobi Customer Satisfaction Score by Age
InMobi's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of InMobi.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
InMobi Customer Satisfaction Score by Usage
InMobi's Customer Satisfaction score was rated the highest by customers who have used InMobi's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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InMobi Customer Service
4.1/5
InMobi has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About InMobi's Customer Service
Address
475 Brannan St., Suite 420, San Francisco, CA
Website
http://inmobi.com
Quick Insights into InMobi Customer Service
InMobi's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used InMobi's products/services for 1 to 2 Years.
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Ranked InMobi Customer Service the Highest
Ranked InMobi Customer Service the Lowest
InMobi Customer Service Score by Gender
Female customers rated InMobi's Customer Service score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
InMobi Customer Service Score by Ethnicity
InMobi's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of InMobi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
InMobi Customer Service Score by Age
InMobi's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of InMobi.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.1 | 31-35 | 4.1 |
InMobi Customer Service Score by Usage
InMobi's Customer Service score was rated the highest by customers who have used InMobi's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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InMobi Customer Service Score by Industry
InMobi's Customer Service score was rated 3.8 stars by Tech industry customers.
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InMobi as an Employer
4.2/5
InMobi has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
InMobi scored a 32 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of InMobi would recommend the brand to a friend. ENPS measures how likely InMobi employees would recommend working at InMobi to a friend.
Net Promoter Score
32
NPS Score
| 57% | Promoters |
|---|---|
| 18% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 50% | Promoters |
|---|---|
| 26% | Passive |
| 24% | Detractors |
