-50
NPS
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inMusic Brands
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About inMusic Brands' Brand
inMusic, the owner of 13 companies within music, professional sound and consumer electronics.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
inMusic Brands NPS
inMusic Brands's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether inMusic Brands's customers would recommend using the product based on a scale of -100 to 100.
inMusic Brands Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
inMusic Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -50 | Feb 2022 | -50 |
Jan 2023 -60 | Jan 2023 | -60 |
Jul 2023 -67 | Jul 2023 | -67 |
Aug 2024 -43 | Aug 2024 | -43 |
Sep 2025 -50 | Sep 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
inMusic Brands Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of inMusic Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
inMusic Brands Product Quality
3.2/5
inMusic Brands has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock inMusic Brands' overall Product Quality score rated by its users and customers.
inMusic Brands Product Information
inMusic Brands’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
inMusic Brands Pricing
inMusic Brands ROI & Value For Money
3.1/5
inMusic Brands has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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inMusic Brands Customer Satisfaction (CSAT)
inMusic Brands Customer Satisfaction (CSAT) Score
80 / 100
inMusic Brands has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
inMusic Brands Customer Service
3.5/5
inMusic Brands has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About inMusic Brands's Customer Service
Address
200 Scenic View Drive, Cumberland, RI 02864
Website
http://www.inmusicbrands.com/
Phone Number
(401)658-3131
inMusic Brands as an Employer
Consumer vs. Employees
inMusic Brands scored a -50 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of inMusic Brands would recommend the brand to a friend. ENPS measures how likely inMusic Brands employees would recommend working at inMusic Brands to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
