36
NPS
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INNOCEAN
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About INNOCEAN's Brand
If it makes a difference, it’s worth doing. Innocean is a full service advertising agency, and we believe in ideas that make a difference.
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
INNOCEAN NPS
INNOCEAN's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether INNOCEAN's customers would recommend using the product based on a scale of -100 to 100.
INNOCEAN Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
INNOCEAN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Apr 2022 40 | Apr 2022 | 40 |
May 2022 49 | May 2022 | 49 |
Oct 2022 63 | Oct 2022 | 63 |
Nov 2022 44 | Nov 2022 | 44 |
May 2023 30 | May 2023 | 30 |
Dec 2023 36 | Dec 2023 | 36 |
Aug 2024 33 | Aug 2024 | 33 |
Oct 2024 30 | Oct 2024 | 30 |
Dec 2024 36 | Dec 2024 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INNOCEAN NPS by Gender
INNOCEAN's NPS was rated 67 by Male customers on Comparably.
Male
67
INNOCEAN's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
INNOCEAN's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
INNOCEAN Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of INNOCEAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
INNOCEAN Customer Loyalty Score by Gender
INNOCEAN's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
INNOCEAN Product Quality
3.5/5
INNOCEAN has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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INNOCEAN Product Information
INNOCEAN’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.innoceanusa.com/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into INNOCEAN Product Quality
INNOCEAN's Product Quality score was rated highest by Male customers.
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Ranked INNOCEAN Product Quality the Highest
INNOCEAN Product Quality Score by Gender
INNOCEAN's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
INNOCEAN Pricing
INNOCEAN ROI & Value For Money
3.5/5
INNOCEAN has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into INNOCEAN ROI
INNOCEAN's ROI score was rated highest by Male customers.
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Ranked INNOCEAN ROI the Highest
INNOCEAN ROI Score by Gender
INNOCEAN's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
INNOCEAN Customer Satisfaction (CSAT)
INNOCEAN Customer Satisfaction (CSAT) Score
77 / 100
INNOCEAN has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into INNOCEAN Customer Satisfaction
INNOCEAN's Customer Satisfaction score was rated highest by Male customers.
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Ranked INNOCEAN Customer Satisfaction the Highest
INNOCEAN Customer Satisfaction Score by Gender
INNOCEAN's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of INNOCEAN.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
INNOCEAN Customer Service
3.9/5
INNOCEAN has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About INNOCEAN's Customer Service
Address
180 5th Street, Suite 200, Huntington Beach, CA 92648
Website
http://www.innoceanusa.com/
Phone Number
7148615200
INNOCEAN's Social Links
Quick Insights into INNOCEAN Customer Service
INNOCEAN's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked INNOCEAN's Customer Service score.
Ranked INNOCEAN Customer Service the Highest
INNOCEAN Customer Service Score by Gender
INNOCEAN's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of INNOCEAN.
Male
4.1/5
Female
N/A
Consumer vs. Employees
INNOCEAN scored a 36 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of INNOCEAN would recommend the brand to a friend. ENPS measures how likely INNOCEAN employees would recommend working at INNOCEAN to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 80% | Promoters |
|---|---|
| 7% | Passive |
| 13% | Detractors |
