67
NPS
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Brand Page
Innodata
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About Innodata's Brand
Innodata provides content solutions, data analytics, and related services to publishers, information providers, and enterprises.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Innodata NPS
Innodata's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Innodata's customers would recommend using the product based on a scale of -100 to 100.
Innodata Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Innodata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
May 2024 66 | May 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innodata Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Innodata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innodata Product Quality
3.5/5
Innodata has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Innodata's overall Product Quality score rated by its users and customers.
Innodata Product Information
Innodata’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.innodata.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
SaaS
Innodata Pricing
Innodata ROI & Value For Money
4.5/5
Innodata has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Innodata's overall ROI score rated by its users and customers.
Innodata Customer Satisfaction (CSAT)
Innodata Customer Satisfaction (CSAT) Score
100 / 100
Innodata has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innodata Customer Service
4.5/5
Innodata has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Innodata's overall Customer Service score rated by its users and customers.
About Innodata's Customer Service
Address
Hackensack, NJ
Website
http://www.innodata.com/
Phone Number
(877)454-8400
Innodata as an Employer
2.9/5
Innodata has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Innodata scored a 67 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Innodata would recommend the brand to a friend. ENPS measures how likely Innodata employees would recommend working at Innodata to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 30% | Promoters |
|---|---|
| 45% | Passive |
| 25% | Detractors |
