67
NPS
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Innosight
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About Innosight's Brand
Innosight is a boutique consulting, training, and investment firm that works with companies to improve their innovation-driven growth.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Innosight NPS
Innosight's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Innosight's customers would recommend using the product based on a scale of -100 to 100.
Innosight Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Innosight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Apr 2023 66 | Apr 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innosight Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Innosight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innosight Product Quality
4/5
Innosight has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Innosight's overall Product Quality score rated by its users and customers.
Innosight Product Information
Innosight’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.innosight.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Small Business Services
Innosight Pricing
Innosight ROI & Value For Money
4.2/5
Innosight has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Innosight Customer Satisfaction (CSAT)
Innosight Customer Satisfaction (CSAT) Score
100 / 100
Innosight has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innosight Customer Service
4.2/5
Innosight has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Innosight's Customer Service
Address
92 Hayden Avenue, Lexington, MA
Website
http://www.innosight.com
Phone Number
781-652-7200
Innosight as an Employer
3.8/5
Innosight has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Innosight scored a 67 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Innosight would recommend the brand to a friend. ENPS measures how likely Innosight employees would recommend working at Innosight to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
