-100
NPS
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Brand Page
Innovage
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About Innovage's Brand
Brand at a Glance
69%
Customer Loyalty
1.7/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Innovage NPS
Innovage's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Innovage's customers would recommend using the product based on a scale of -100 to 100.
Innovage Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Innovage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innovage Customer Reviews
Out of the 3 Innovage customer reviews 0 were positive and 3 were constructive. Innovage customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Innovage Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Innovage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innovage Product Quality
1.7/5
Innovage has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Innovage Product Information
Innovage’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Innovage Pricing
Innovage ROI & Value For Money
1.6/5
Innovage has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Innovage Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innovage Customer Service
1.5/5
Innovage has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Innovage's Customer Service
Website
http://www.spotlightrecall.org
Innovage as an Employer
2.3/5
Innovage has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Innovage scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Innovage would recommend the brand to a friend. ENPS measures how likely Innovage employees would recommend working at Innovage to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 8% | Promoters |
|---|---|
| 17% | Passive |
| 75% | Detractors |
