100
NPS
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Innovation Endeavors
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About Innovation Endeavors' Brand
Founded in 2009 by Google Chairman Eric Schmidt and Dror Berman, Innovation Endeavors is an early stage venture fund.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Innovation Endeavors NPS
Innovation Endeavors's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Innovation Endeavors's customers would recommend using the product based on a scale of -100 to 100.
Innovation Endeavors Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Innovation Endeavors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innovation Endeavors Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Innovation Endeavors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innovation Endeavors Product Quality
5/5
Innovation Endeavors has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovation Endeavors' overall Product Quality score rated by its users and customers.
Innovation Endeavors Product Information
Innovation Endeavors’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Innovation Endeavors Pricing
Innovation Endeavors ROI & Value For Money
5/5
Innovation Endeavors has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovation Endeavors' overall ROI score rated by its users and customers.
Innovation Endeavors Customer Satisfaction (CSAT)
Innovation Endeavors Customer Satisfaction (CSAT) Score
100 / 100
Innovation Endeavors has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innovation Endeavors Customer Service
5/5
Innovation Endeavors has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovation Endeavors' overall Customer Service score rated by its users and customers.
About Innovation Endeavors's Customer Service
Address
575 High Street, Suite 400, Palo Alto, CA 94301
Website
http://innovationendeavors.com
Innovation Endeavors as an Employer
4.7/5
Innovation Endeavors has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Innovation Endeavors scored a 100 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Innovation Endeavors would recommend the brand to a friend. ENPS measures how likely Innovation Endeavors employees would recommend working at Innovation Endeavors to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
