-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Innovation Group
Marketing or Exec? Claim Your Free Account
About Innovation Group's Brand
"Innovation Group provides business process services and software solutions to the insurance, fleet, automotive and property industries."
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Innovation Group NPS
Innovation Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Innovation Group's customers would recommend using the product based on a scale of -100 to 100.
Innovation Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Innovation Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innovation Group Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Innovation Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innovation Group Product Quality
2.8/5
Innovation Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovation Group's overall Product Quality score rated by its users and customers.
Innovation Group Product Information
Innovation Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Innovation Group Pricing
Innovation Group ROI & Value For Money
2.6/5
Innovation Group has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovation Group's overall ROI score rated by its users and customers.
Innovation Group Customer Satisfaction (CSAT)
Innovation Group Customer Satisfaction (CSAT) Score
33 / 100
Innovation Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innovation Group Customer Service
2.6/5
Innovation Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovation Group's overall Customer Service score rated by its users and customers.
About Innovation Group's Customer Service
Address
Hampshire, TN
Website
http://www.innovation-group.com/
Innovation Group as an Employer
3.5/5
Innovation Group has a 3.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Innovation Group scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Innovation Group would recommend the brand to a friend. ENPS measures how likely Innovation Group employees would recommend working at Innovation Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
